Love to resolve problems and delight customers? The best products come with the world’s best customer support. Troubleshooting with integrity and quick resolution are just part of the equation — we want our customers to be happy with every interaction they have with us. By helping Apple maintain positive relationships with customers, you are instrumental to our success. The Customer Relations (CR) Advisor performs a variety of support for Apple Customers. In this role you have responsibility for the recovery and retention of customers who have lost confidence in Apple. You will handle complex, occasionally sensitive customer service and support issues. You should be accustomed to working independently and you will hold responsibilities for communicating official positioning on Company resolutions. As a Customer Relations advisor you will identify emerging product or customer issues and develop creative and realistic solutions. You will create an internal network of collaboration and you are empowered to use judgment when considering Company and customer needs. You are responsible for providing feedback for improving operational strategies and suggesting applicable solutions. You’ll be curious about business procedures and not afraid to question the current processes. A customer focused approach, independence, out-of-the-box thinking, and a person with a passion to resolve customer issues in an efficient and effective manner, are key factors that will ensure your success in this position.
As a CR advisor you are the highest level of customer escalation. You will be responsible retaining and recovering customers and restoring their faith in Apple. You will have the responsibility of providing and settling on final resolutions which are in line with Apple policies keeping in mind the best interests of Apple and our customers.