Customer Relations Representative

IDEXX Laboratories Pty Lt (East Brisbane QLD, Australia) 14 days ago

The Opportunity

IDEXX is continuing to grow and we are looking for our newest IDEXXer to join our Customer Relations team as a Customer Relations Representative. Reporting to the Customer Relations Manager, this role offers an opportunity to showcase your exceptional customer service skills to our veterinary customers in support of our unique and market leading diagnostic solutions. As the first point of contact this role is integral to ensuring our customers receive a first-class customer experience.

As a Customer Relations Representative, you will manage the customer interface and assist in the effective resolution of customer enquiries; ensure accurate updating and tracking of all customer information and requests; and provide feedback to the business to assist with our improvement initiatives. This is a diverse role assisting our customers and ensuring a premium level of support over the phone. In addition, you will build customer loyalty and drive customer education through proactive customer engagement. This is a full-time role with the occasional Saturday, however part-time may be considered.

The successful candidate

  • You will be an individual who is passionate about creating and delivering an exceptional customer experience while answering a high volume of daily calls. 

  • You will have had previous customer service experience and outstanding spoken and written communication skills. 

  • You will have demonstrated sound problem-solving skills and the use of initiative, will possessing the drive to welcome challenges as learning opportunities.

  • An understanding of the veterinary environment, or scientific diagnostic services is highly desirable, although you will receive comprehensive training. 

  • You will also have an aptitude to learn, and self-motivation whilst working in a team environment is essential.

What we can offer?

  • Competitive compensation, incentives, and benefits, while enjoying purposeful work that drives improvement. 

  • Ongoing health and wellness activities, platforms and programs, as well as 2 days paid voluntary community leave entitlements per annum (for full time employees only)

  • Ongoing training and investment in its people, including product training and professional skill development.

  • A flexible working environment.

  • Most importantly, this role offers you an opportunity to make a difference and positively impact the community alongside a fantastic local team who pursue our purpose with passion

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 9,000 talented people.


So, what does that mean for you?

We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. 

Let’s pursue what matters together.

If you are passionate about making a difference and being rewarded for your efforts, please APPLY or contact Kathryn Kelly, Talent Acquisition Specialist - Kathryn-Kelly@idexx.com or visit careers.idexx.com/us/en/anz or [...] to learn more about IDEXX.

Customer Relations Representative

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