Customer Relationship Manager (m/w/d)

MBA.Group (Berlin BE, Deutschland) Vor 3 Tagen veröffentlicht





MBA.Group is  looking for an experienced Customer Relationship Manager (for our company CopeCart.com) to be responsible for engaging with key customers by building and preserving trusting relationships. The Customer Relationship Manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

As a Customer Relationship Manager you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding Customer Relationship Manager will work closely with Sales and Accounts Managers to ensure that all staff preserves relationships with clients.


Yearly salary starting from 42,000.00€ (based on experience level)- full time & remotely

Career advancement opportunities are available.


What we offer you:

  • An amazing remote culture that provides the flexibility for you to work how you work best.
  • A goal oriented mindset. We strive to achieve targets and solve difficult challenges with creativity, discipline and experience.
  • First hand experience and accelerated learning.
  • Great salary, bonuses and extras based on results and commitment.


Responsibilities:

  • Building and maintaining profitable relationships with key customers.
  • Overseeing the relationship with customers handled by your team.
  • Resolving customer complaints quickly and efficiently.
  • Keeping customers updated on the latest products in order to increase sales.
  • Meeting with managers in the organization to plan strategically.
  • Expanding the customer base by upselling and cross-selling.
  • Understanding key customer individual needs and addressing these.
  • Conducting business reviews using CRM programs.
  • Knowing your competition and strategizing accordingly.
  • Create plans to address clients’ business needs.
  • Advise clients on creating profitable processes.
  • Act as point of contact for complaints and escalate issues as appropriate.
  • Help sales team up-sell or cross-sell services and products.
  • Study competition to find new ways to retain customers.
  • Set sales and revenue targets and work diligently to meet them.


  • BSc/BA in Business Administration, Marketing or a related field.
  • Excellent interpersonal, negotiation and communication skills.
  • German language is required.
  • Superior product knowledge.
  • A team player with leadership skills.
  • Maintain a positive attitude focused on customer satisfaction.
  • Proven experience as a Client Relations Manager or Relationship Manager.
  • Proven track record of meeting and exceeding targets.
  • Background in customer service; industry knowledge is a plus.
  • Experience tracking relevant KPIs (e.g. customer satisfaction).
  • Proficient in MS Office, with working knowledge of CRM platforms.
  • A customer-oriented attitude.
  • Problem-solving attitude.
  • Absolute team-player.
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Customer Relationship Manager (m/w/d)

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