Job Title: Customer Service Coordinator - Latam
Location: Remote

Work Schedule: 40 hours per week, evenings and weekends required on a rotating schedule.

Job Description:

As a Customer Service Coordinator, you will be the first point of contact for our customers, managing communications through calls and emails. This role blends customer support with sales responsibilities, providing a dynamic work environment. You will use our CRM software to schedule service appointments, respond to customer inquiries, and ensure a smooth service experience. Your ability to manage customer relationships and maintain high service standards will be crucial in driving our business success.

Responsibilities:

  • Communicate with customers via phone and email to schedule service appointments and address their concerns.
  • Utilize FieldEdge software to efficiently manage customer interactions and data. Experience with ServiceTitan is also advantageous.
  • Contribute to sales by understanding customer needs and recommending appropriate services.
  • Maintain high levels of customer satisfaction by providing timely and accurate responses.
  • Handle customer complaints and escalate complex issues as needed.
  • Ensure accurate data entry and management in our scheduling and CRM systems.

Qualifications:

  • Proven experience in a customer-facing role, preferably in the HVAC or related service industry.
  • Excellent communication skills and phone etiquette.
  • Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
  • Proficiency in CRM and scheduling software; experience with FieldEdge or ServiceTitan is a plus but not required.
  • Fluent English proficiency

Customer Service Coordinator - Latam

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