Job Description

Customer Service Administrator
Post Date Apr 05, 2019
Your main duties and responsibilities will be to:
+ Coordinationand input of day-to-day customer orders processing on Hologic’s Oracle businesssystem for the UK and Ireland
+ Resolvingcustomer (internal and external) issues via phone and email in an efficient andtimely manner
+ Maintaininga constructive relationship with Hologic sales team in the field, helping totroubleshoot and resolve issues to avoid disruption to customer orders, whilecontributing to continuous improvement of our local processes
+ Maintainingthe Oracle database with details of all Hologic owned equipment installed atcustomer sites
+ Updatingdetails of customer communication into the CRM (Customer RelationshipManagement) system, and monitoring results to ensure any issues are resolved ina prompt and timely manner
+ Generatingand analyzing reports of daily operations (i.e. shipments, orders and customerqueries) to proactively prevent errors
+ Arrangingdeliveries to, and collections from, customer sites through 3 rd party couriers around the Europe, and liaising with 3PL warehouse regarding inbound andoutbound activities
+ Ensuringthe Customer information on Oracle and other similar linked databases withinthe department are maintained in good order and accurate
+ Supportand assist other business units where required
+ Maintaina working and up-to-date knowledge of relevant Hologic products, includingpricing and product codes
+ Supportand provide cover for colleagues in the event of absence i.e. vacation, courseattendance etc
+ Responsibilityfor all “Quality” elements relating to the position, following processes andprocedures as instructed
We are looking for a candidate who has:
+ Customer Service experience in a B2B environment
+ Experiencein the Healthcare sector preferable, but not required
+ Assertiveattitude, enthusiastic to learn, forward thinking, open to unexpectedchallenges, logical and analytical approach to challenges and able to think oftheir feet
+ Abilityto work under pressure to short deadlines
+ ExcellentIT skills – minimum ‘intermediate’ level working knowledge of Microsoft Office and otherrelated software applications.
+ Workingknowledge of Customer Service systems and databases e.g. Oracle / CRM
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