Customer Service Agent (m/f/x) - Italian Market

Description

AVA & MAY is a social media-native home fragrances & wellness brand, bringing the world to your home in the form of scents, colours and high quality products. We promote the brand through social media influencers and strong brand-based communities and have a proven track record of successfully building lifestyle brands.

One thing that sets us apart: Our loyal community. Service is in our DNA and we try to improve every day. We work absolutely customer-centric and want to solve every case to their fullest satisfaction. We are convinced that this is the key to our success. We already receive so much positive feedback and want to build on that.

We are searching for a Customer Service Agent (m/f/x) for the Italian market who speaks the language on a native level.

Your tasks

• First contact person for our customers in the Italian market
• Fast and courteous answering of requests via email and chat, individual customer advisory and direct conversation
• Inspire our customers and maintain the positive image of our brand
• Analyse the service volume and close coordination of improvements with our Marketing and Operations teams
• Support the optimization of processes

Your profile

• Fluency in Italian and English
• University degree and/or professional experience in customer service
• Excellent communication skills, empathy and positive attitude - you love the exchange with other people and being the link to our customers from the first day on
• Understanding and patience also in stressful situations - you really want to convince every customer and to find the best solutions
• Hands-on attitude, a structured way of working and eye for detail
• Interest in the area of home & living, ideally an affinity for Social Media

Benefits

• Become part of an ambitious, international team in the heart of Berlin
• Obtain a high degree of responsibility from day one
• Profit from clear development paths, trainings and salary possibilities
• Market standard salary and many additional perks

Sounds like a fit? We cannot wait to meet you!