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Customer Service Team Leader

Honeywell
Kuala Lumpur, KUL
4 days ago: Honeywell

Job Description

Customer Service Team Leader

Driving Infinite Possibilities Within A Diversified, Global Organization

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
Help Honeywell be the customer's top choice by delivering excellent customer care
Build up your business acumen while learning to address customer needs 
Be part of the team that is solving complex problems for the customer

20Processing Returns
20Customer Invoicing
20Prepare Forecast Reports
20Administrative Support
20Order Processing

YOU MUST HAVE

  • Diploma / Bachelor's Degree in any fields or equivalent
  • 2-3 years of working experience in Customer Service roles and hands-on experience in order management / processing
  • Fluency in English as you will be liaising with clients from Australia and New Zealand
  • Flexible to work as per Australia / New Zealand working hours
  • Strong computing skills; Microsoft Office programs – proficiency in Microsoft Excel, Microsoft Word
  • Able to work under pressure, passionate towards customer satisfaction and self-motivated  

WE VALUE

  • Technical knowledge specific to (stated field)
  • Good communication and administration skills
  • An ability to take initiative and work with limited direction
  • Commitment to discover innovative ways of customer satisfaction
  • Attention to details and able to work well in teams 
    Desire towards quick turnaround 

Nonexempt
INCLUDES
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD52164
  • Category: Customer/Product Support
  • Location: UOA Corporate Tower, Avenue 10, The Vertical,, Bangsar South City, No. 8, Jalan Kerinchi, Kuala Lumpur, WP 59200 MYS

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.


Customer Service Team LeaderDriving Infinite Possibilities Within A Diversified, Global OrganizationServe as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMAs. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status...