Job Description

Nick Scali is looking for motivated and customer focused full-time Customer Service Coordinator to join the Nick Scali Family.

Nick Scali Furniture was established over 50 years ago and is now one of Australia's largest importers of quality furniture. Nick Scali sources its products from around the world.  It imports directly from some of the largest and most respected manufacturers globally. In excess of 5,000 containers annually are brought to Australia by Nick Scali.

In your role you will be responsible for:

  • Answering enquiries from customers and internal staff regarding before and after-delivery issues
  • Provide knowledgeable, courteous and helpful customer service
  • Ensure customer satisfaction in every transaction
  • Trouble shoot, problem solve and offer the best possible solution to customer queries
  • Assess severity of customer service issues with the appropriate sense of urgency
  • Prepare and enter service information into the DISTRIB computer system accurately and in a timely manner
  • Coordinate and manage customer service jobs for Service Technicians
  • Escalate all incidents as required in accordance with current work procedures
  • Report and log customer concerns or requirements to personnel in other departments in an appropriate and timely manner to minimise customer dissatisfaction

To achieve success in this role you will need to:

  • Be experienced in dealing with customers 
  • Be a motivated self-starter with acute attention to detail
  • Have exceptional computer skills
  • Have exceptional written and verbal communication skills
  • Be able to maintain composure under stressful and high pressure environments
  • Have a pleasant phone manner
  • Is able to display flexibility and reliability

If you are ready to take this big step in your career and become a Customer Service Coordinator for an iconic business that brings quality lounges into Australian homes and you have a passion to make your mark in our team, then we would like to hear from you!

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