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Customer Service Executive, Fragrances

27 days ago: International Flavors and Fragrances

Job Description

We are IFF. We are the catalyst for discoveries that spark the senses and transform the everyday. International Flavors & Fragrances Inc. is a leading innovator of sensorial experiences that move the world. At the heart of our company, we are fueled by a sense of discovery, constantly asking “what if?” That passion for exploration drives us to co-create unique scents and tastes in fine fragrances and beauty, detergents and household goods, as well as beloved foods and beverages.

Our 7,300 team members globally take advantage of leading consumer insights, research and development, creative expertise, and customer intimacy to develop differentiated products.

Dreamers and doers, we work tirelessly to discover flavors and fragrances that inspire customers and delight consumers. We are fueled by our four corporate values of passion, creativity, expertise and empowerment. It is the unique blend of these values that make us IFF. These qualities can be seen and felt throughout our amazing 129 year history and will continue to guide us as we explore our limitless possibilities and develop new-to-world solutions that enhance the lives of millions around the globe.

Please view our careers video at IFF Career Video- Great things are happening here

The History of IFF: The History of IFF

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IFF Vietnam office is inviting a customer service oriented individual to join us as Customer Service Executive, Fragrances. This is an excellent opportunity for junior level customer service excellence experienced talent to be part of a global leading Flavors & Fragrances house!

Reporting to Commercial Manager Fragrances Vietnam, the Customer Service Executive is the in-house contact for IFF’s Fragrances customers and affiliates, coordinating all order requirements efficiently through the appropriate departments to meet On Time Performance for the organization.

Key Responsibility

Customer Service

  • Maintain purchase orders from customers in SAP – Order Management, ensure items, price, shipping schedule are administered or updated on system accurately.
  • Resolve any issues and provide coordination related to purchase orders, shipping document, delivery schedule and goods quality.
  • Manage shipping documents to ensure all documentation are administrated to customers on time.
  • Request technical documents for all local customers in IFFMan, preparing monthly forecast for Singapore plant.

Administration

  • Responsible for managing petty cash fund for Fragrances Vietnam and prepare reports for any reimbursement. Work closely with Chief Accountant to ensure all expenses are in compliance with IFF policy and local statutory requirement.
  • Handle all service contracts of IFF Vietnam.
  • As the purchasing agent negotiate best quotation for all Vietnam office purchasing needs of common shared items and Fragrances business unit items. Resource and select most efficient vendor / supplier and ensure efficient purchasing process.
  • Administration and delivery of samples to support Fragrances Commercial team.
  • Perform secretarial and administrative work as required.

Additional Support

  • Any other tasks, assignments or service support will be assigned and adjusted accordingly.


Required Skills

Essential

  • Bachelor Degree in Business Administration, Chemical, Logistics, Marketing or any other relevant discipline.
  • Strong experience in SAP or any ERP or data management programs.
  • Proficient in Microsoft office suite; Excel, Power Point, Words.
  • Strong communication skills both written and spoken, effectively bilingual in English and Vietnamese language.
  • Detail oriented and analytical, good with data and administration.
  • Independent, ability to work with minimum supervision.
  • Good customer service orientation, passion for service excellence.
  • Ability to multitask or handle multiple demands at timely basis with high accuracy.
  • Good interpersonal skills, adaptable and flexible.



Required Experience

Essential

  • Minimum 2 years relevant experience in customer service, sales and marketing or customer service support environment.
  • Experience coordinating, planning, orders processing and supporting daily operational and administrative functions.
  • Experience in orders processing administration on SAP, ERP or data management programs.

Preferred

  • Logistics customer service experience.
We are IFF. We are the catalyst for discoveries that spark the senses and transform the everyday. International Flavors & Fragrances Inc. is a leading innovator of sensorial experiences that move the world. At the heart of our company, we are fueled by a sense of discovery, constantly asking “what if?” That passion for exploration drives us to co-create unique scents and tastes in fine fragrances and beauty, detergents and household goods, as well as beloved foods and beverages. Our 7,300 team members globally take advantage of leading consumer insights, research and development, creative expertise, and customer intimacy to develop differentiated...

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