Customer Service & Logistics Manager (m/f/d)

Gsk (Bern BE, Schweiz) Vor 17 Tagen veröffentlicht
Site Name: Switzerland - Muenchenbuchsee Bern
Posted Date: Nov 26 2020

Are you looking for a Supply Chain role where you will have the opportunity to improve and simplify processes to develop standardization, simplification, and efficiency while increasing financial and quality compliance?  If so, this is the role for you. As External Supply Professional you will be responsible for driving the competitive advantage of the supply chain initiatives. You will also collaborate on Value Stream Mapping and implement continuous improvement projects related to Supply Chain operations.


  • The CS&L Manager act as People Manager for the Swiss Customer Service & Logistics Team as well acts as Logistic Coordinator for a dedicated Product Group and reports to the European Customer Service Organisation.

  • Manage outbound Customer Service and order management to first trade customer including order placement, invoicing, and customer complaints processes

  • Supplier Relationship Management (including performance management) with Alloga AG, the Full Service Logistics Service Providers (LSP) Outsourcing Partner managing the Majority of Oder to Cash Process and Warehousing

  • Primary point of contact to Commercial/customers/distributors/LSPs for current stock availability, physical inventory/batch status, and reconciliation discrepancies

  • Where required support the generation / identification of stock-at-risk due to shelf-life/saleable date expiration, including collation of batch level data; manage any required product returns to site.

  • Manage local processes and liaise with LSPs, GSK Regulatory and local authorities to manage logistics activities for Pack Changes, Discontinuations, first-time new product importation, free samples, etc

  • Accountable for shared KPIs (OTIF, Daily Sales conformance, Customer Metrics/Feedback)


  • 5+ years’ experience in the Supply Chain & Customer Service field

  • At least 3 years of experience in a management role

  • At least a Bachelor’s degree

  • Advanced level of German language skills (B2)

  • Very good communication and interpersonal skills

  • Experience with: APIC/IML, SAP, APO/JDA, MS Windows,  Lean/Six Sigma preferred


If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US).

GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

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