Team Member - Customer Service-PERSONAL LOANS-Customer Service

Candidate Experience site (Raipur, CT, India) 7 days ago

JOB Role:



•Driving team performance on Requests /queries / complaints and resolving the same within the defined TAT’s


• Welcome calling / dispatch of welcome kits PDC/ NOC


• Customer retention and limiting foreclosures as budgeted.


• Responding to customer emails/letters and handling phone calls and walkins


• Cross selling of CASA /PL/ Top Up/Insurance and other group products as defined – Generating Revenues


• Lead Generation through references


• Handling RBI and BO complaints and responding to them


• Replying to customer emails and letters.


• Reporting MIS and tracking it daily for team members.


• Any other customer care related activities.


• Handling team escalations and taking it to closure.


• Handling 5 people who will be team members






Job Requirements:



• Qualification - Graduate from a recognized University.



• Job Knowledge–Understanding of personal loans will be an added advantage; Comfortable with handling customer walk-ins, open to doing sales and service



• Skills & Experience– Quick learner ; Excellent written and oral communication, Customer centric; 3-4 years experience

Team Member - Customer Service-PERSONAL LOANS-Customer Service

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