Axalta Coating Systems Ltd. ("Axalta," or the "Company"), is a leading global manufacturer, marketer and distributor of high-performance coatings systems. With over a 150-year heritage in the coatings industry, Axalta is known for manufacturing high-quality products with well-recognized brands supported by market-leading technology and customer service.
Over the course of the Company's history, Axalta has remained at the forefront of the industry by continually developing innovative coatings technologies designed to enhance the performance and appearance of customers' products, while improving the customer's productivity and profitability. Axalta's diverse global footprint of 50 manufacturing facilities, four technology centers, 47 customer training centers and more than 14,000 team members allows the Company to meet the needs of customers in over 130 countries. Axalta serves its customer base through an extensive sales force and technical support organization, as well as through approximately 4,000 independent, locally-based distributors. The Company's scale and strong local presence are critical to its success, allowing leverage of the technology portfolio and customer relationships globally while meeting customer demands locally.
Axalta operates its business in two operating segments: Performance Coatings and Transportation Coatings, serving four end markets, including: Refinish, Industrial, Light Vehicle and Commercial Vehicle, across the following four regions: North America, EMEA, Latin America and Asia-Pacific.
For more information visit axaltacoatingsystems.com and follow us @axalta on Twitter and on LinkedIn.
The Customer Service/Sales support professional is a key role within the sales structure acting a primary customer interface. They both help field salespeople with some activities as well as they act as sales representatives for specific assigned customers in their territories.
Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.
Actively monitors open orders and lead-time developments to ensure that deliveries arrive at the customer on time and interacts with customer for notification of late orders due to product availability, transportation issues or other incidents.
Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model.
Filters out important market and customer information and distributes this in the organization using CRM system (Salesforce.com).
Interacts with broader network of internal Axalta Partners to ensure that the customers’ requirements are understood and commitments are met.
Drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues.
Receives and processes all types of customer orders including complex orders, processes internal requests related to customer inquiries (laboratory work requests, brochures or sample sending etc.).
Responsible for inquiry & order handling process from beginning to end, including offer management, price calculations as well as returns handling.
Performs standard Customer and Price Master Data Maintenance activities following defined procedures and guidelines in SAP as well as in salesforce.com CRM system.
Understands cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.
Responsible for the invoice process incl. corrections, credit and debit notes.
Setting up and handling of rebates and commissions.
Inventory Handling: Manages setups like call-off orders or consignment stocks: consignment fill-up, inventory management, invoicing, count, reconciliation.
Processes customer service and product complaints and returns according to Complaint Management process and return policies. Can identify need for extra information to enable a thorough complaint analysis – in collaboration with other involved departments.
Performs quality control checks and takes subsequent corrective actions.
Follows desk procedures/policies in compliance with SOX, ISO, and other requirements. Executes where defined controls or maintains documents needed for evidence.
Can provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions. Receives, corrects, and processes complex orders shipped between regions or plants.
Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations.
Supports Sales by providing detailed input/reports on sales volumes by account.
Education: Bachelor’s degree or equivalent through experience.
Language skills: Fluent in English and Dutch and/or French to deal with Belgian Market. Other languages will be an asset.
Computer knowledge: Proficient in Word and Excel. Good knowledge of SAP. Ideally experience in working with CRM Tools.
Ideally 2 years of experience in a customer service, supply chain on logistics department withing an international company.
Excellent communications skills (verbal and in writing).
As an Equal Opportunity Employer, Axalta is committed to a diverse workforce
Please note that Axalta Coating Systems will not accept any candidate profiles sent unrequested by recruiting agencies. Axalta Coating Systems collaborates with preferred providers based on framework agreements and will not pay any fees to recruiting agencies without such agreement. Should Axalta Coating Systems receive a candidate profile from a recruiting agency with which there is no framework agreement, and should the respective candidate be considered or hired, this will not entitle the recruiting agency to claim payment of fees.