Customer Service

Customer Service (Yogyakarta YO, Indonesia) 20 days ago

Responsibility :

  • Responding to emails and live chats originating from overseas customers.
  • Initiate a phone call with overseas customers.
  • Be in charge of helping guests with their vacation rental reservations and helping to ensure they have a great vacation rental experience from the time they search for the perfect property until they check out.
  • Handling and resolving customer complaints.
  • Communicating and coordinating with colleagues and internal departments.
Minimum Qualifications

We are looking for fluent English speakers to join our growing Customer Service Department.

We have 8 positions open at our office in Yogyakarta.

If you are a fluent English speaker and have some customer service experience, you are welcome to apply.

Requirements :

  • Must have excellent written and verbal English communication skills, fast and accurate typing, create grammatically correct responses without any spelling errors
  • Have a good problem analysis and problem-solving skills.
  • Fluently English Speaking with no accent
  • Comfortable using computers.
  • Fast learner on new software
  • Preferably have the experience with customer service/call, center/banking, telesales/online shopping/insurance/logistic, hospitality and tourism industry (exposure to international clients would be an advantage)
  • Can successfully communicate with the customer to gather information and learn about their needs and expectations
  • Hard Worker, patient, highly responsible, punctual, honest, professional, able to work under pressure
  • Applicants must be willing to work 24 hours shifting system
Perks and Benefits
  •  Maternity & Paternity Leave
  •  Medical / Health Insurance
  •  Paid Sick Leave
Other

Excellent working environment

Covid protocol in the workplace

Laptops and PCs provided

Remote working with internet and electricity support (for those who pass the probations period)

  •  Maternity & Paternity Leave
  •  Medical / Health Insurance
  •  Paid Sick Leave
Other

Excellent working environment

Covid protocol in the workplace

Laptops and PCs provided

Remote working with internet and electricity support (for those who pass the probations period)

Required Skills
  • Problem Sensitivity
  • Public Speaking
  • Email Support
  • Chat Support
  • Customer Service
  • Critical Thinking
  • Communication Skills
  • Problem Sensitivity
  • Public Speaking
  • Email Support
  • Chat Support
  • Customer Service
  • Critical Thinking
  • Communication Skills
Office Address
Wirogunan Kel., Mergangsan
MINDO is a BPO company dedicated to helping businesses achieve their goals. Established in 2011, Mindo has grown to over 200 employees. thanks to dedicated personnel, high quality business practices, and smart leadership. Mindo employees bring a wealth of business experience in the fields of CRM development, API development, web design, App development, data entry, customer service, and billing and accounting services. Mindo works intimately with their clients to help them develop clear objectives that will achieve long term business success. By bringing clients and experts together we create clear KPIs that meet our clients business needs and give employees a sense of understanding and purpose in their position. This teamwork and sense of purpose is what sets Mindo apart.

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