Coordinator Customer Service, Portugal

CHEP (Oeiras, Portugal) Publicado 3 dias atrás
Coordinator Customer Service, Portugal
Job ID #: 10572 Location: PT_Oeiras_Lisbon Position Type: Regular Full-Time Education Required: Technical Degree Experience Required: Not Indicated Relocation Provided: No Relocation Offered Job Category: Customer Service Brand: CHEP

Brambles companies, including CHEP, help move more goods to more people, in more places than any other organisation on earth. Our 330 million pallets, crates and containers are continuously in motion, forming the invisible backbone of the global supply chain and the world’s biggest brands trust us to help them transport their goods more efficiently, sustainably and safely. As pioneers of the sharing economy, Brambles created one of the world's most sustainable logistics businesses through the share and reuse of its platforms under a model known as ‘pooling’. Brambles primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries. The Group employs more than 10,000 people and operates in over 60 countries with its largest operations in North America and Western Europe. For further information, please visit

Brambles and CHEP provide you unparalleled opportunities to advance and accelerate your career. You’ll be joining an international growth organization with a pioneering, circular business model. You’ll be working for a company that is changing the way goods get to market. You’ll become part of an efficient and collaborative global team making a real contribution to a smarter, more sustainable future. For more on how Brambles growth companies can accelerate your career, visit

Position Description
Position Purpose:

  • Support field Customer Service Account Executives with account analysis

  • Support New Business team and account opening

  • Support field Customer Service Account Executives with phone account management and general customer support

Major/ key Accountabilities.

Data & Reporting

  • Ensure network files are updated to support month end reports: Accountability Tool

  • Support the update of the Sales funnel

  • Support the Audit reconciliation & completion process

  • Support to Customer Service Accounts & Retail Executives with data analysis


  • Understand prospect needs and priorities through regular dialog

  • Increase awareness of CHEP, promotion of pooling solution

  • Manage the interface between Customer & CHEP, including support on boarding process for all wins

  • Support Audit Reconciliation process.

Skills & Knowledge:


  • Understanding of the CHEP business model, its products service and value proposition

  • Understanding of CHEP competitive landscape and market trends

  • Understanding of CHEPs systems and procedures

  • Understanding the supply chain


  • Commercial Savy – negotiation, listening, communication, sales skills

  • Cold calling skills and ability to apply sales tools and methodologies

  • Telephone based selling skills (inbound & outbound)

  • M/soft Office (M)


  • Results oriented – desire to win business

  • Desire to deliver customer satisfaction and growth

  • Insightful – always looking to learn and understanding new information related to market and customers

  • Entrepreneurial

  • Demonstrate resilience and flexibility


Degree in Business Administration or Marketing or Economics area (D).
Portuguese & english
Spanish desirable.

We're excited you're here to learn how we'll leverage our family of growth companies to accelerate your career. Brambles companies employ more than 14,500 people in over 60 countries, committed to connecting people to life's essentials, every day. Our people are shaping a smarter, more sustainable future by changing the way business makes, moves and sells goods in every corner of the world. We look forward to helping you become one of them. HTTPS://