Customer Service Manager UK/US (m/f/d)

Maniko Nails GmbH (Berlin BE, Deutschland) Vor 10 Tagen veröffentlicht

Job Description

Position: Full-time

Location: Berlin, Germany

Starting date: As soon as possible

Required languages: Native English, a second language is a plus

Company Description

MANIKO has set out to disrupt the nail industry. With our innovative Nail Strips we guarantee a perfect manicure for 14 days without any chipping or smudging. The Nail Strips are made from real Nail Polish, come in various colors and designs and are applied easily in a few minutes. All our products are vegan, cruelty-free and 14-free. We aim to have industry leading product quality and innovation.

Your Responsibilities

  • Be the voice of MANIKO by providing a first class service to all our English speaking customers throughout our english speaking markets
  • You will be responsible for enhancing overall customer satisfaction and customer loyalty by responding to inquiries using all means of communication, i.e. Telephone, live chats, e-mails & social media forums
  • Provide swift solutions to customers any time a delivery or the general experience with our products doesn’t meet customers expectations
  • Actively contribute to our mission of providing the best products in the industry by documenting all customer feedback so we can continuously improve our products and services

Your Profile

  • Native English speaker, another language is a plus
  • At least 2+ years of experience in customer service, sales or a similar role
  • You have strong people skills, i.e. friendly, humorous, empathetic, love social interaction
  • You are curious, have a high degree of motivation, initiative and the ability to work independently

What we are offering (amongst others)

  • Fast paced, dynamic and highly motivated team in the heart of Berlin (Torstraße)
  • Possibility to see the immediate impact of your work and help shape a prosperous young brand
  • Extremely steep learning curve, short decision making paths and direct involvement with an experienced founding team
  • Very close knit team and great colleagues – MANIKO is a family, not just a job
  • Great team events – Friday drinks, office parties, etc.

Send your application to

Customer Service Manager UK/US (m/f/d)

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