Job Description

  • Great Career Development Opportunity
  • Opportunity to Join Industry Leader
  • Newly refurbished office and facilities

JELD-WEN is a global leader in the Windows and Doors industry with over 20,000 employees. The Australian operation has a number of iconic brands in its stable including Stegbar Windows and Doors, Corinthian Doors, Airlite Windows and Doors, Trend Windows and Doors, Aneeta Windows Systems; A&L Windows,  Regency Shower Screens & Robes and Breezway.

YOUR OPPORTUNITY:

This is a great opportunity for an experienced Customer Service Manager to join the management team within Stegbar Windows & Doors Victoria located at its Rowville Site.

As the Customer Service Manager, you will provide resolution to customer concerns whilst providing guidance and support to the overall customer service team   Your area of responsibility will cover all aspect of business including, installation services and quality and warranty services.

In this position you will responsible for: 

  • Management of the overall Customer Service function within Windows & Doors;
  • Responding to internal and exteral enquires regarding customer orders;
  • Managing customer compliant escalations, finding solutions and following through on all actions and commitments;
  • Driving continuous improvement within the team to ensure service standard are met and where possible exceeded;
  • Driving continuous improvement methodology in line with Lean principles;
  • Monitoring and developing employee performance;
  • Being a key contributor to an energetic site management team.

In order to succeed, you will have; 

  • Previously experience within a Customer Service environment with a focuc on service and warranty;
  • Be able to demonstrate excellent problem solving skills in the area of customer complaints;
  • Highly advanced computer skills in particular Microsoft Excel;
  • Strong leadership skills with an ability to motivate your staff to consistently meet and exceed expectations;
  • A strategic mindset
  • A willingness to “get your hands dirty”

Great remuneration and benefits together with staff discount on the wide range of JELD-WEN products in addition to great career opportunities are on offer for the successful candidate.

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