We are a global team of 6000 visionaries, doers, and makers. Our portfolio of over 25 brands touches lives in more than 50 countries. Together, we reimagine good mornings and endless summers, beauty and bonding, confidence and determination.

Let’s Talk About You

You’re ambitious, but you want a career with purpose - we love that. You’re up for a challenge and ready to write the next chapter of your career story with a great group of encouraging colleagues. You want to make your mark and let your personality shine. Well, if you’re interested in our Customer Service Manager role, this might be your next step! You’re looking for the chance to develop your career in a growing market within consumer goods, and you want to make an impact with a global consumer goods business with a portfolio of over 25 brands (Schick, Hawaiian Tropic, Banana Boat, Bulldog Skincare…just to name a few!).

Let’s Get Down to Business

Reporting to the Head of Supply Chain, this position will be responsible for maintaining and improving processes, issues management and working collaboratively with multiple departments in the wider business.

Here’s a sample of the type of things you will be responsible for:

  • Maintain and improve Australia and New Zealand customer service levels. Identify and resolve internal and external issues impacting service levels. Propose issue resolution and drive implementation of corrective actions
  • Operate as a bridge between customer/consumers, sales, commercial and supply chain team
  • Be the process improvement and change agent to improve business process
  • Coordinate team in order to balance the workload of calls, manual order entry, claim processing as well as consumer queries
  • Lead the Australia Customer Service action plan. Improve activity planning, service levels, developing corrective action plans to meet customers’ expectations, ensuring on shelf availability and identifying supply chain opportunities
  • Responsible for training, supervision, coaching and leading the customer service team

If there’s one thing you’ll get here at Edgewell, it’s a collaborative group full of likable, diverse and nurturing colleagues. They’re an inspiring bunch. While your experience is of course important, we’re all about making useful things joyful, so we love when our prospective candidates are passionate about this too.

Are You Ready to Show Us What You’ve Got?

Being a matrix organization with local and regional reporting lines and having multiple local and global supply points, stakeholder management and good timely communication will be the keys to be successful in this role.

We’ll need you to be comfortable taking the reins and guiding your colleagues along the way. We are looking for the following skills and experience:

  • University degree or equivalent in related subject
  • Familiar with Supply Chain processes, Customer Services, Order management and Consumer Care
  • Experienced in dealing with difficult consumers/customers, case management & reporting
  • Knowledge of ERP systems (SAP)
  • MUST have people management skills with solid team supervising experience
  • Good written and oral communication skills
  • Good problem solving and time management skills
  • Ability to work under pressure
  • Detail-minded with strong numeracy skills

Candidates with more experience will be considered as Senior CS Manager.

Only applications from Australian & New Zealand citizens, permanent residents and those holding valid visas allowing them to work in Australia will be considered.

Edgewell is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.

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