Customer Service Manager

Aufin (Bhubaneshwar, OR, India) 14 days ago

  JOB DESCRIPTION - BRANCH BANKING_CUSTOMER SERVICE MANAGER Basic Information Position Title Customer Service Manager Grade As per structure Vertical Branch Banking Location Bank Branches Business Liabilities Department Liabilities Branch Operations and Services Organizational Relationships Position Reporting to Branch Operations & Service Manager  Direct Reports if any Money Officers(If Applicable) Job Purpose Qualification Graduate; 1st division in 10th, 12th and Graduation Relevant Experience Branch operations experience of 3-5 years. Local preferred; must shift with full family Stability <=2 jobs Functional Competencies Ability to drive Sales through Team Behavioral  Competencies Selling skills, Team Handling  Negotiation Skills Job Responsibilities Financial Responsibilities Supervise and support to Money Officer in performing his duties regarding cash management and contribute to verify transactions in real time. Promotes and cross sell the bank’s products and services  Non Financial Responsibilities                      Ensuring high level of customer service to enhance the banking experience of customers Spots opportunities for cross-sales and monitors leads from staff to maximize sales Responsible for all Money Officer activities being done on daily basis Assist to BOSM to fulfil and carry out necessary Branch and Bank objects and goals Counsels Money Officer staff on personnel issues and encourages empowerment to enhance their skills Compliance & Risk Responsibilities Monitors authenticity of instruments and safeguards the bank from fraudulent payments Monitors whether transactions are  within the purview of operational guidelines Key Responsibility Manages the Money Officers with the objective of providing high level of customer service, preventing losses through frauds, cross-selling and enhancing staff productivity  


:   Customer Service Manager  

Customer Service Manager

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