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Trend Micro Incorporated, a global cloud security leader, creates a world safe for exchanging digital information with its Internet content security and threat management solutions for businesses and consumers. A pioneer in server security with over 25 years experience. We deliver top-ranked client, server and cloud-based security that fits our customers' and partners' needs, stops new threats faster, and protects data in physical, virtualized and cloud environments. Powered by the Trend Micro Smart Protection Network infrastructure, our industry-leading cloud-computing security technology, products and services stop threats where they emerge, on the Internet, and are supported by 1,000+ threat intelligence experts around the globe. For additional information, visit [...] You                  
At Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence.  With Trend Micro, you drive your own development.  You are recognised for your passion to succeed, and can be the best part of yourself here.

Discover your next exciting career opportunity….

Join Trend Micro in our mission to defend the online lives of businesses and consumers.

We’re a global cloud security leader; a pioneer in server security with over 25 years delivering top-ranked client, server and cloud-based security to cater to the needs of our customers and partners.

Powered by the Trend Micro™ Smart Protection Network™ infrastructure, our industry-leading cloud-computing security technology, products and services stop new threats as they emerge and provide the highest protection for data in physical, virtualized and cloud environments.

No wonder we’re supported by 1,000+ threat intelligence experts around the globe!

Keen to learn more? Visit [...] and follow us on LinkedIn.

Our values are at the heart of everything we do:

  • Customer | We consider the customer’s needs above everything else and we’re passionate about doing so!
  • Change & Innovation | We know there’s always room for improvement so here at Trend we encourage you to be an advocate for change. Sometimes you might get it wrong- but we see failure as a chance to learn for those who dare to take a risk.
  • Collaboration | Everyone gets a voice; everyone will be heard.
  • Trustworthiness | We hire capability first, and you will work with the best. You will have direct access to any level, and freedom to make an impact and influence in your own unique way. Expect support and role models, not micromanagement.

The Role: Are you passionate about technology?  Do you like being a trusted security advisor? Do you have a consultative mindset? If so the Customer Service Manager could be a great opportunity for you. With the threat landscape constantly evolving you will get the opportunity to act as a security expert in the areas of threats, security products and customer domain. The Trend Micro BeNeLux Customer Service Manager is looking for someone special.

The Responsibilities:

  • Customer Focus:
  • Global trust relationship with the customer, leading to recommendations and influence. A consulting mindset is a must.
  • Regular calls to the customer site and health checks
  • Onboarding new customers & Training
  • QBR's
  • Communication & Presentation
  • Presentation skills and ability to
  • Run POC's on main products
  • Communicating to C-level, cross functional teams such as security manager, system administrator and developer to name but a few.
  • Issue management
  • Management of critical situations, such as high severity incidents or multiple long-lasting technical issues
  • Escalation Management
  • Threat Assistance
  • Relationships
  • Develop relationship with Technical Support management team and ensure strong collaboration with Business Units and other functions within Trend Micro
  • To act as a professional and credible contributor to the wider Europe Technical Support team and maintain strong collaboration with peers
  • Contribute to customer support improvement initiatives and projects
  • Lead generation
  • Ability to provide qualified lead information

You Are:

  • Degree or equivalent combination of education and experience in information technology
  • Comfortable working in a fast-paced, high-pressure environment under minimal supervision to provide detailed technical knowledge of Trend Micro software products
  • Min 5 years of presales and / or consulting experience in large customer environment.
  • A team player

You Have:

  • An understanding and experience on hybrid cloud environment
  • An expertise in the main IT security fields
  • An ability to understand and operate system and network environments of support customers
  • Understanding of DevOps processes
  • Knowledge of products API and ability to write scripts in main languages (powershell, python)

Equal Opportunities Statement:

  • At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.

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