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Customer Service Manager Dongguan Yingbin Road Sub-branch HSBC China(Pearl River Delta)

HSBC
东莞
13 days ago: HSBC

Job Description

Description

 

Retail Banking and Wealth Management (RBWM)
Retail Bank and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.
We are currently seeking an experienced professional to join our team.
In this role, you will:
The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. The role holder will manage, direct and motivate Customer Service team and support staff to provide efficient customer services at the sub-branch counter by well balancing between service/ sales and risk control. The role holder has a responsibility to ensure the balancing of service / sales and risk control to ensure the achievement of business performance measures and plan (as defined by RBWM).
• Manage counter operations to ensure compliance with regulation and internal procedures
• Maintain counter transaction standards and efficiency
• Assist Branch OPP DM on counter related matters
• Deliver quality customer service with continuous improvement and minimum complaints
• Enhance service & sales culture among Counter Services Team
• Achieve Premier/Advance customer number with quality referrals
• Develop a well-trained and motivated counter team
• Establish a database of all job-related knowledge and regulation
• Guide counter team members through further career development
• Protect the bank's interest and provide overall administrative support to sub-branch
• Be suspicious of money laundry activities and act accordingly on prevention or remedy
• Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring


 

Qualifications

 

To be successful in the role, you should meet the following requirements:
• Minimum of five years proven and progressive branch banking and/or commercial lending experience or equivalent.
• Strong leadership, managerial, strategic planning (including financial planning and management), organizational, decision-making, problem-solving, communications, analytical, interpersonal, motivational, negotiation, project management, sales and team-building skills. A thorough understanding of a multi channel business model is essential.
• Bachelor's degree in business, finance, related field or equivalent experience.
• Professional qualifications as appropriate to market
• Credit training or equivalent experience.
• Strong marketing, sales, management, planning, financial, leadership, motivational, project management and communications skills.
• Thorough knowledge of the lending and credit approval process, pertinent regulations impacting retail banking activities and delivery systems and channels, including market potential as well as the regulatory framework are required.
• Understanding of the unique markets serviced.
• Strong business acumen and ability to continually make trade-off decisions and build consensus.
• Strong ability to use numerical data to develop tactical plans within the broad context of strategic plans and change them as warranted by results.
You’ll achieve more at HSBC.
www.hsbc.com.cn/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCWSZ/FM/*
Issued by HSBC Bank (China) Company Limited


 

Job Field

  :   Retail / Branch Banking

      Description   Retail Banking and Wealth Management (RBWM) Retail Bank and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions. We are currently seeking an experienced professional to join our...