JOB DESCRIPTION - BRANCH BANKING_CUSTOMER SERVICE OFFICER Basic Information Position Title Customer Service Officer Grade/Level Executive, Senior Executive, Assistant Manager, Deputy Manager Vertical Branch Banking Location Bank Branches Business Unit Liabilities Department Liabilities Branch Operations and Services Organizational Relationships Position Reporting to Branch Operations & Service Manager Direct Reports if any NA Job Purpose Qualification Graduate; 1st division in 10th, 12th and Graduation Relevant Experience <=2 years exp. And <25 years, Must be a localite of the city of posting Functional Competencies Ensuring that the customer receives a superior level of service during his banking transactions at the branch by coordinating between tellers / Team Leaders and customers. Behavioral Competencies Ability to handle customers with calmness, solution finder and patience to handle queries. Excellent Communication Skills and negotiation Skills. Job Responsibilities Financial Responsibilities Cross sells and promotes all banking products Non Financial Responsibilities Maker-checker roles, custodians, ‘May I Help You’ role for customers and inventory authorizers. Custodian- Custody of Safe Deposit Locker, and maintaining custody and safety of the locker/vault/keys, reviewing the contents or custody on a regular basis, following the prescribed safety precautions. Responsible for customer service by meeting immediate requirements at the front end including disbursal and management of cash, processing of demand drafts, cheque deposits, handling and resolution of customer queries. Responsible for resolution of customer grievance redressal, address customer queries and offer the best solution based on bank policies and guidelines. Assist the BOSM for fulfilling his/her responsibilities. Assist customers in their banking transactions and Refer customers to appropriate desk of the Branch /Bank. Tracks and develops plans to improve service quality. Responsible for touching base with those clients who are neglected in order to deepen as well as upscale dormant accounts. Manage and lead team of customer service executives. Compliance & Risk Responsibilities Comply all Bank policies and guidelines for the role and responsibilities. Taking the responsibility of bank's information - No third party info disclosure, verbal, written, soft copy, mail any way.
Job : Customer Service Officer