Customer Service Representative

Aggreko Belgium NV/SA (Antwerp, België) 6 dagen geleden gepost

About Aggreko plc:
Around the world, people, businesses and countries are striving for a better future. A future that needs power and the right conditions to succeed.  That’s why at Aggreko, we work ‘round the clock, making sure our customers get the electricity, heating and cooling they need, whenever they need it – all powered by our trademark passion, unrivalled international experience and local knowledge. From urban development to unique commercial projects and even humanitarian emergencies, we bring our expertise and equipment to any location, from the world’s busiest cities to some of the most remote places on earth.  Every project is different, so we listen first and design a system supported by our service anywhere, to any scale. Transforming the lives and livelihoods of individuals, organisations and communities across the globe. 

Are you passionate about Customer Service? Do you want to work in an international environment? Then, this is the job you are looking for! We are looking for someone to join our Customer Service Team. 

As a Customer Service Representative you will act as the main point of contact for our customers throughout the rental process after the order is placed.  Advocating for the customer at key touchpoints, while communicating with Sales and Operations to ensure a great customer experience.

Your Main Responsibilities: 

  • You are the main point of contact, responsible for managing the customer relationship throughout the life of the hire, proactively setting expectations and communicating changes / delays at key touchpoints including order acknowledgement, delivery, installation, provision of ongoing services throughout the hire, off hire, collection and invoicing. 
  • You make ad-hoc decisions in the best interests of the customer.  
  • You support the sales function with regards to customer orders, post-order follow-up activities and in expediting the process.
  • Where necessary, you translate customer requirements across multiple systems, ensuring the operational teams are well versed in customer requirements.
  • You take ownership for all reactive customer queries, breakdown or complaints, liaising with the appropriate teams to ensure these are resolved promptly to the customers satisfaction. 
  • You assume responsibility for the communication and customer agreement of variations to the original order, including changing technical requirements, hire extensions and additional services. 

    Your Profile: 

  • You have a minimum of 2 years of relevant Customer Service experience in a business to business environment, preferably within a rental environment.
  • You have proven customer focus with a strong sense of urgency for creative solutions.
  • You have attention for detail.
  • You have excellent inter-personal skills with the ability to communicate across all levels of the organization. 
  • You are result-orientated.
  • You are fluent in Dutch, French and English (oral and written).
  • You are able to self-direct and self-manage.
  • You have PC literacy in a Microsoft environment and ERP system.
  • You are willing to learn all aspects of the business!   

    What can you expect from us?
    At Aggreko you can count on a challenging and varied job, in the Belgium market, within an international Company.

    We encourage people to work together and develop themselves, therefore at Aggreko from the very beginning you can count on a supportive and close team. Also, Aggreko offers excellent terms of employment.

    Are you Customer Service driven? Apply below! 

About Us
We’re the people who use our big boxes to make a massive difference.   We believe in the positive impact of power and the ability to control temperature. We believe what we do opens up opportunity and creates potential for individuals, communities, industries and societies over the world.  We believe when we work together we can do anything. We believe in the power of our team.  We’re the people who keep the lights on. And we recruit the best talent, too.

Our four values help us get even better at what we do.  It’s the Aggreko way of working – we call it Always Orange.               

Always Orange means: 

Being dynamic: We’re nimble and are always ready to react to an ever changing world.
Being expert: We know our stuff, we’re great under pressure and we thrive in our busy, fast-paced, deadline-driven environment. We use our experience to make a difference. We know how to challenge and we have the courage of our convictions.
Being together: We play for Team Aggreko and value the expertise of everyone around us. We’re accountable and we hold others to account.
Being innovative: We never miss an opportunity to learn, to look out, or to be better.

Aggreko is an equal opportunity employer. We are committed to providing an inclusive environment that allows each employee to be their best based upon their merit, talent and aspiration. We do not discriminate, and we abide by the laws in the locations in which we operate.

Customer Service Representative

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