Customer Service Representative (for future opening)

CGI (Pasig, Philippines) 1 day ago

Position Description:

Junior Associate’s (CSR) job function is to deliver excellent customer service in addressing customer queries/concerns received either from voice or non-voice communication platforms. The resource is expected to document/log all customer interaction accordingly and produce quality service in accordance to set guidelines and key performance indicators.

Your future duties and responsibilities:

 Answers customer service issues/concerns using voice/non-voice communication tools.
 Assesses customers’ needs/requests by gathering information, doing research and solving customer issues based on standard processes
 Provides pieces of information needed/requested by customers regarding products and services
 Communicates appropriate options needed in order to provide timely resolution
 Documents/Logs all customer interactions in accordance to quality standard
 Coordinates with higher level of support for challenging/non-L1 type of concerns for resolution
 Participates in special tasks and performs other duties as assigned

Required qualifications to be successful in this role:

 At least Senior High School Graduate (K-12) or College Undergrad
 Background/Experience to Customer Service Delivery in the similar industry is an advantage but not a requirement
Demonstrates good oral and written communications skills with ability to articulate in an organized and concise manner
 Establishes customer needs through enhanced probing techniques
 Resolves customer complaints/concerns through active listening, empathy and professionalism
 Facilitates interactions with customers in a way that is in accordance with the Company's service strategy
 Establishes rapport and promotes effective relationships with customers; Good interpersonal skills
 Typing/keyboarding proficiency
 Very strong attention to detail
 Ability to actively listen and follow directions and procedures; Ability to multi-task
 Basic to Intermediate knowledge and experience in utilizing MS Office (Word, Excel, Power Point)
 Must have internet connection at home - at least 5MBPS fixed line internet (DSL, Fiber, Broadband)
 Amenable to work on shifting schedules
 Willing to work in Ortigas, Pasig

Skills:

  • Telecommunications

What you can expect from us:

Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
No unsolicited agency referrals please.
CGI is an equal opportunity employer.


Customer Service Representative (for future opening)

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