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Customer Service Representative

International Flavors and Fragrances
Isando, Isando, South Africa
15 days ago: International Flavors and Fragrances

Job Description

Job Description

Manage the Order intake process for Flavors and Fragrances (including Sub Saharan Africa), through to dispatching of goods to customer, including preparation of all export documentation.

Liaise with Customers on order status and deal with any queries/requests they may have. Good communication with other departments a necessity.

Deal with any reasonable queries/requests of other departments.

This position is the first point of contact with the customer and is the first impression the customer has of the company.

Process customer orders in SAP and coordinate deliveries of stock according to customer requirements

Required Skills
  • Ensure that all customer details i.e address etc are current on computer system
  • Add relevant info from FOS for new customers/products.
  • Receive order from customer fax/e mail, place on system, and confirm with customer.
  • Generate Pro-forma invoices where required.
  • Maintain system for order delivery dates and late order reasons
  • Inform customer of any delays in a timely manner.
  • Generate picking ticket, for pickers to execute order
  • Prepare any export documentation needed such as Letter of credit, requested export certificates from quality control manager, mange all other export documents
  • Ensure goods are delivered timorously and with COA and batch samples where required
  • Deal with any queries/requirements/complaints speedily and load into SAP – for investigation to commence
  • Keep Account Executives informed as required
  • Generate weekly/monthly reports from system for specific customers.
  • Build relationship with customer and understand their product requirements
  • Plan suitable vessel stack dates for export orders and manage this with Production planning, customer and freight forwarders
  • Request customer forecasts and communicate to Planner/Account Executive.
  • Perform any other reasonable and lawful duties as required by the company
Required Experience
  • Essential: Matric, Diploma or degree in Customer Services or similar would be added advantage
  • Computer literate and well spoken English
  • French - read, write and speak would be an added advantage
  • Well organized, preferably with experience in busy customer service dept.
  • Able to work under pressure and handle situations professionally.
  • Proven track record of success working within a successful Sales Team
  • Knowledge of Integrated Computer Systems such as SAP, IFFMAN GDRS – (MSDS’S), Microsoft Office, Achiever

Job Description Manage the Order intake process for Flavors and Fragrances (including Sub Saharan Africa), through to dispatching of goods to customer, including preparation of all export documentation. Liaise with Customers on order status and deal with any queries/requests they may have. Good communication with other departments a necessity. Deal with any reasonable queries/requests of other departments. This position is the first point of contact with the customer and is the first impression the customer has of the company. Process customer orders in SAP and coordinate deliveries of stock according to customer requirements Required Skills Ensure that all customer details i.e...