Customer Service Specialist

Huntsman (Panyu, 中国) 26天前发布

Job Description:

KEY ACCOUNTABILITIES

1. Follow company’s EHS policy. Keep ergonomically healthy in workplace. Timely report out EHS near-miss.

2. Keep a higher degree of customer focus in daily operation to ensure flawless order management, and timely goods delivery as per requested.

3. Constructively work with Commercial, D&S Planner, Logistics (3rd party WHS vendor & I/E agent) team to close supply gap as much as possible for revenue maximization, and avoid de-commit of order delivery. 

4. Strictly adhere to International Trade Compliance rules and TE standard biz processes.

5. Respond to customer enquiry on product supply and shipment arrangement in a professional way.

6. Follow up with Customer / Commercial Team on Open Order schedule of fulfillment. Escalate timely to CSM on operation issues.

7. Properly update Backorder Reason, and Billing Projection with CSM and DSM on regularly basis.

KEY REQUIREMENTS

1. Education: College graduate or above.

2. Experiences (preferred):

1)2+ years of experience in Customer Service, especially for delivery to overseas countries.

2)Experience of SAP operation, international shipment documentation, Ocean/Land/Air freight, and other I/E processes.

3)Good interpersonal and communication skills.

4)Good command of English Language in verbal and writing.

3. Know-how/skills:

ERP system. International shipment documentation and process.

KEY COMPETENCIES

1. Strong customer focus

2. See undisturbed operation as First Priority

3. Strong process oriented

4. High efficiency in operation execution

5. Initiative and Proactive in problem solving

ORGANIZATIONAL RELATIONSHIPS

Key contacts:

1. Commercial Manager / Account Manager / Sales Support

2. Supply Network Planner

3. Regional D&S Manager

4. Supply Chain Logistics Team

5. Purchasing Logistics

6. Local Finance Team

7. Purchasing Category Manager / Specialist

8. Quality Manager

9. Production Planning Team

Equal employment opportunity - Huntsman provides equal employment opportunities (EEO) to all qualified applicants for employment, without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identification, sexual orientation and/or expression or any other characteristic protected by law in every location in which we have facilities national or local.

Data privacy and protection - Any personal data that you provide to Huntsman International LLC, its subsidiaries or its affiliates (together, "Huntsman") as part of the online recruitment process and/or otherwise for potential employment (including any sensitive personal data) will be handled according to Huntsman's Notice about the Processing of Personal Data of Applicants, which is located on the Company's privacy page at www . huntsman . com

Attention: All unsolicited resumes presented by recruitment agencies are treated as pro bono information or service.

Additional Locations:

Customer Service Specialist

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