Job Description

1. Job Purpose:
Responsible for delivering world class Customer Service to all external and internal customers. Duties and tasks include Order Management, CRM Data Management, Incoming Calls, Price & Availability, Sales, and Admin support to G&A and Commercial Teams.

2. Primary Responsibilities:
Inbound Calls & Sales Support
+ First point of contact for inbound calls
+ Manage customer queries on product Price, Availability, and Lead Times based on information from the Oracle system
+ First point of contact for CRM leads and data input
+ Manage Distributor Registration Program
+ Answer Tier 1 technical enquiries
+ Transfer Technical and Accounts related queries received through switch or by email to appropriate department/personnel
Order Management (OM) & Customer Service
+ Enter customer purchase orders in Oracle system. This includes warranty related orders, customer’s Request for Quotes (RFQs), and Pro-Forma Invoices for Cash in Advance (CIA) customers
+ Processing of training related customer invoices and rebates in Oracle system. This includes admin assistance to Finance and Marketing Teams
+ Manage and maintain pricing matrix
+ Preparation and distribution of customer backorder reports to channel partners in Excel format.
+ Act as an information source on status of factory and customer backlogs, product returns, replacements, and inbound and outbound shipment delivery schedules
Adhoc Responsibilities
+ Adhoc responsibilities as required from time to time
Experience and Qualification:
1. 3 - 5 years’ experience in Sales Support, Customer Service, Order Entry, or similar roles
2. Qualification in Customer Service, Business, Supply Chain, Operations, or similar
3. Electrical / engineering experience preferred
4. Excellent verbal and written communication skills. Excellent Customer Service Attitude
5. Proficient in Microsoft 365. Advanced MS Excel Skills. Knowledge of Powerpoint preferable but not essential
6. Experience in ERP system such as Oracle or SAP.
7. Experience in CRM systems such as MS Dynamics or Salesforce
8. Highly energetic and a high level of pro-activeness and flexibility
9. Highly Organized, “Can Do Attitude”, Attention to Detail
10. Can work with cross functional teams and retain good inter relationships with customers and suppliers
Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.
Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit: www.fortive.com.

Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools and software. We are a dynamic market leader with sound financial health.

Fluke has achieved the number one or number two position in every market in which it competes. The Fluke brand has a reputation for portability, ruggedness, safety, ease of use and rigid standards of quality.
A wholly owned subsidiary of Fortive Corporation (www.Fortive.com), Fluke is a multi-national corporation headquartered in the greater Seattle area. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented. It is driven by the phenomenally successful Fortive Business System. Working at Fluke gives you access to a robust career development process and challenging, “stretch” opportunities.
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