Job Description

Reporting to the Associate Administration Manager, you will be responsible for the administration of Group Retirement Plans including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered products. You’ll provide investment/plan recordkeeping and client reporting. You must become familiar with the Group Pension Administration System (GPAS) and all GRS processes.

You will be accountable for:

  • Processing of bulk and single deposits
  • Handling of transfers between investment funds for client/member assets
  • Processing of cash withdrawals and transfers between registered plans from/to other financial institutions
  • Handling plan and member maintenance on GPAS
  • Handling various inquiries, telephone calls etc. from multiple audiences
  • Daily management of a block of business
  • Fostering relationships with plan administrators, brokers, advisors and plan members
  • Handling sensitive and complex issues in a timely and accurate manner

Required Competencies and Behaviours:

  • Customer service focused with a positive can do attitude
  • Strong communication skills - both written and verbal
  • Organized and able to work in a dynamic and changing environment
  • Self-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented
  • Ability to instill quality in day-to-day activities/processes
  • Strong interpersonal skills - team player a must
  • Fluency in Microsoft Office tools including Word, Excel and Outlook
  • Must be proficient in Excel
  • Knowledge of rules and regulations as they relate to GRS products an asset, but not required
  • Knowledge of investment/retirement arrangements and/or GRS business processes GRS an asset, but not required
  • Bilingual French/English an asset

Discover your opportunity….Apply today!

Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.

Together Great-West Life, London Life and Canada L

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