At Amazon Web Services (AWS) we are changing the future of IT. The Customer Solutions Manager (CSM) role is obsessed with supporting and accelerating our customers' cloud journeys, to drive business value. You will work across AWS teams and apply your leadership and technical program management expertise to serve some of the largest and globally diverse enterprises in the world. You will play a key role in a global account team, partnering with AWS sales, professional services, and AWS service teams to craft highly scalable, flexible and resilient cloud solutions (spanning technology, people and process) with robust delivery plans, thereby accelerating the rate of adoption of AWS in the financial services vertical.
You will have the opportunity to collaborate with customers, sales, solutions architecture and service teams to deliver technical solutions that solve some of the most complex and challenging technology problems of today. You will work with customer and internal stakeholders to scope work, set business goals, identify appropriate resources, track and report on progress and develop schedules. You will be a single point of contact to your customer and internal stakeholders on the progress of all the activities related to your customer. You will also need to assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-tasking to maximize business value. You will evangelise the value of AWS cloud and influence your customers to allocate the appropriate leadership and resources to achieve their goals.
At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, strong technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary communicator. Your technical expertise and operational excellence will influence your team’s decisions and help us drive secure and robust customer solutions. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and love contributing to a team goal.