Job Description

Who we are?

DigitalMaas is a platform looking to make digital marketing accessible to all businesses by using technology. Since then we have grown from 1 team member to just over 50 and have hundreds of customers all over Australia.


What you will do?

As part of the Customer Success Team, you will work closely with the Business Growth Managers on building out the SEO and SEM portfolios. You will report into the Operations Manager and provide reports and updates. The role encompasses owning relationships across a portfolio of accounts to ensure customers are successful. After the initial onboarding stage, you will assist clients throughout their lifecycle ensuring at all times that you are driving business value for customers.

Requirements

  • Manage a portfolio of DigitalMaas customers, these customers will be our customers that require strategy, growth and a great DigitalMaas customer experience
  • Lead by example with communication with our customers, be that person people turn and listen to when you’re on the phone to customers because you provide an experience that lives and breathes DigitalMaas values
  • Build strong relationships with clients, establishing yourself as a trusted advisor
  • Onboard customers to the DigitalMaas platform, understand clients' business challenges/needs and advise on how they can leverage the solution to achieve objectives
  • Drive renewals and identify opportunities for further growth within the account
  • Always looking for ways to improve our customer experience, make us the leaders in our space
  • Participating in monthly meetings to provide updates on areas customer success, issues, challenges and improvements to ensure the Customer Success Team has a balanced view of the entire operation
  • Striving to display and demonstrate the company values

Desirable:

  • Past experience in a Customer Success (or similar) role, in a similarly fast-paced environment
  • Digital experience in SEO & SEM is a big benefit for this role
  • Highly organised with the ability to plan call cycles and touch points across your portfolio
  • Exceptional written and verbal communication skills
  • The ability to understand key department metrics (KPI’s, SLA’s, productivity)

Benefits

  • Based in a cool Pitt Street CBD office
  • Awesome company culture, regular lunches & team events
  • Lot's of snacks and food provided in the office
  • Work with innovators pushing boundaries in the industry
  • Be recognised for your amazing work
  • Massages!
  • Supporting our community activities throughout the year

About the business

    DigitalMaas is a digital marketing platform looking to make digital marketing accessible to all businesses. We began our startup journey in 2014 with the vision of creating a platform to make digital marketing accessible to all businesses by using technology. Since then we have grown from 1 team member to just over 50 and have hundreds of customers all over Australia.


    DigitalMaas is a collaboration of the brightest minds crafting elegant solutions to simplify online marketing. Every day we question how we can make it better, and every day we find a solution. We invest in technology and the brains behind it, and with a commitment to innovation and a success-driven attitude, we’ll soon be the first choice for businesses to market themselves online.

    The incubator for this drive and success is a world-class working environment at our brand new office at Level 8, 37 Pitt Street in Sydney right near Circular Quay Train station. Monday’s start with a breakfast meeting where we share ideas to set the tone for the week, and the close proximity to Sydney Harbour is perfect for enjoying a quick break by the water.

    We celebrate performance and reward hard work with regular team building outings and events, and encourage professional growth with educational courses and conferences.

    If you're at the top of your game and want to make a difference, why not come and join us? We’re changing the face of digital marketing and it’s going to be a trip.

    To view more about our team and culture click here https://www.digitalmaas.com/about/careers/


Save Job