Customer Success Director

Anaplan (Bangalore, KA, India) 26 days ago
Remote Friendly Customer Support Asia Full-time
Anaplan, the Connected Planning pioneer, is changing the way the world’s most respected companies do business. We believe in clear, open communication enabling teams to overcome obstacles and move forward together. We want you to feel that you belong to a team, you matter, and are able to be your authentic self. We all work together to deliver business value with the power of Connected Planning at every level within every organization, and alongside an ever-growing number of users, a rich partner ecosystem, and active community. At Anaplan, our values are key to everything we do. We call it #AnaplanLOVE
At Anaplan these words come to life by making employees feel empowered and inspired.
Building a strong culture around company values is an ongoing journey
that will continue to be the core of our existence.

At Anaplan, we are looking for an CUSTOMER SUCCESS DIRECTOR: INDIA to join one of the fastest growing cloud vendors and make your mark on the industry. Based in Bangalore, India or Remote India; in this role, you will manage the Customer Success team for a specific sales region(s). The Customer Success team client engages with clients to promote the continuous improvement of productivity, service quality and customer satisfaction. This entails: Driving excellence throughout the entire customer lifecycle; from helping with services scoping in pre-sale, to product delivery and customer satisfaction post-sale.

You also need to build your village. Very quickly you need to establish a set of resources that can help drive customer success. You will need to establish positive relationships with your partner ecosystem, as well as internal resources that can help make your customers successful. This includes Executives, Product Management, Engineering and Support, to name just a few. You’ll need to be a mover and a shaker and someone who can influence people to get things done.

What you’ll be doing:

  • Leading diverse teams comprised of client employees and Anaplan employees through several projects simultaneously
  • Managing and guiding the Anaplan Customer Success Services team
  • Identifying additional opportunities for customer adoption and expansion.
  • Driving customer expansions and renewals with Sales Leadership
  • Handling and resolving all escalations.
  • Recruiting and developing a team of customer success managers
  • Working across a "village" of other Anaplan business units such as Sales, Pre-Sales, Consulting (Accelerate) and Professional Services, and Alliances to achieve the goals of Anaplan India

More about you:

  • 10+ years’ experience managing software projects
  • 5+ years in team management
  • Excellent Presentation skills.
  • Excellent Software Product Demonstration Skills
  • Experience selling SaaS or SaaS services within Enterprise.
  • Experience selling Large and Complex Deals Values
  • A background with Enterprise Performance Management, Software Infrastructure Support and/or multi-dimensional modeling
  • Must have been responsible for large teams (10 or more) in diverse environments. Onsite/offshore model in a multi-vendor environment ideal.
  • Experience with Agile methodology
  • Experience with Enterprise Performance Management solutions
  • Ability to constantly exceed SLAs and improve processes.
  • Ability to scope client engagements at any level and to ‘fix bid’ a project if necessary
  • Experience developing ‘Customer Success Packages’ and managing projects to the CSPs
  • Strong contract negotiation and client management skills

Bonus Points:

  • Experience at EPM software solutions is preferred, but we will certainly consider other enterprise software experience.
  • MBA degree

What we offer :

  • A rewarding, progressive career with a company that values diversity, flexibility and understands the need for a good work/life balance.
  • Market-leading salaries combined with generous bonuses, equity and a range of comprehensive benefits.
  • Regular agile meetups, events and hackathons (both attending and hosting!)
  • Flexible working, catered lunches, a fully stocked kitchen and plenty of parties and events
  • A range of sports, health and wellbeing initiatives
  • 3 days of paid leave every year to help support the charity or cause of your choice.
  • The chance to contribute and evolve a company with a valuation over $1.4 billion


This role is an immediate full-time position . If you’re ready to roll up your sleeves and tackle unique problems that no one is solving in the tech space yet, keep reading.

Do you align with Anaplan’s Values?

Collaborative: We go out of our way to help others succeed

Explore all of our Values on Anaplan.com/careers

#AnaplanLOVE

About Anaplan

We’re building a truly unique technology. From our calculation engine and in-memory data store, to apps and predictive analytics; amazing technology is being developed every day.

We’re addressing a $100B/year problem that all global businesses face. Our mission is to break the traditional business planning mold, currently performed through spreadsheets or legacy systems. Anaplan’s Connected Planning platform is enabling customers to improve decision-making by turning response time into real time.

With 1100+ customers and 250+ partners globally, Anaplan’s platform is solving some of the most complex challenges in business. CEOs, analysts, and the press agree—Anaplan is changing the way the world does business.

Learn about our history , see our recognitions and achievements , and take a look at what it’s like to work at Anaplan.

Get to know more about working at Anaplan by checking out our social channels.

Facebook

Twitter

Instagram

YouTube

CAN’T FIND THE PERFECT ROLE FOR YOU? NEW OPPORTUNITIES ARE OPENING UP DAILY:

ANAPLAN.COM/CAREERS

Our diversity and inclusion commitment
Build your job in a place that thrives on diversity, inclusion and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!
Our story
Anaplan is a cloud-native enterprise SaaS company helping global enterprises orchestrate business performance. Our customers come first to create heroes, unlock potential & build trust and confidence. We challenge legacy thinking and software that isn’t flexible for the modern organization. We have architected the only platform that will take the time from planning to decision down to zero.
We’re building a truly unique technology. From our calculation engine and in-memory data store, to apps and predictive analytics; amazing technology is being developed every day.
We’re addressing a $100B/year problem that all global businesses face. Our mission is to break the traditional business planning mold, currently performed through spreadsheets or legacy systems.
Anaplan’s Connected Planning platform is enabling customers to improve decision-making by turning response time into real time, to make better decisions to enhance your business. The platform helps you dynamically orchestrate performance enterprise-wide, and convert constant change to your environment.
See what our global customers and partners have to say about Anaplan’s platform is solving some of the most complex challenges in business. CEOs, analysts, and the press agree—Anaplan is changing the way the world does business. Learn about our history , see our recognitions and achievements , and take a look at what it’s like to work at Anaplan. Get to know more about working at Anaplan by checking out our social channels.
Facebook | Twitter | Instagram | YouTube
Can’t find the perfect role for you? New opportunities are opening up daily: http://anaplan.com/CAREERS
COVID-19 Update
Protecting the health and safety of our communities, including our employees and of those considering a career at Anaplan, is our highest priority. We continue to closely monitor the evolving situation and we appreciate your understanding and flexibility with any related changes to our interviewing process.

Customer Success Director

Apply On Company Site
Back to search page
;