Customer Success Manager, Aircraft Health Management System (AHMS)

Bombardier (Montreal QC, Canada) 1 day ago
Customer Success Manager, Aircraft Health Management System (AHMS)-MON17602



At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

In your role, you will:

- Be part of the Aircraft Health Management System (AHMS) team
- Be a product consultant by onboarding our business aircraft operators on the Smart Link Plus[1] program
- Reach out to operators to understand their needs, collect feedback and answer their questions
- Building trust and ongoing relationship with operators and the customer support team
- Perform outbound calls to current, former and prospective customers promoting our services
- Provide customers with information on the features and benefits of our services
- Support the Aftermarket Product & Services team in specific campaigns with our clients
- Coordinate the resolution of technical issues raised by customers
- Create and maintain stellar presentations for actual and prospective customers
- Coordinate training events with the technical team
- Gather competitive intelligence and monitor market trends
- Represent Bombardier at trade shows and special events
- Challenge and develop innovative ways to reinvent the Smart Link Plus program to improve customer satisfaction and loyalty


As our ideal candidate,

- You hold a University degree in Engineering, Management, Marketing or in a related field
- You have 3 to 8 years of relevant work experience
- Customer-facing experience in Business Aviation is a definite asset
- Experience in a product planning, marketing or sales environment is a plus
- You are at ease interacting with customers and management at all levels
- You are passionate about aviation or have a desire to learn about aviation
- You have superior analytical and communication skills: ability to synthesize complex concepts or analyses in simple, high impact statements
- You speak English perfectly (written and oral). French and other languages are assets
- You are able to multi-task, prioritize work and demonstrate attention to detail
- You are available to work flexible hours to respond to customer requests
- This position may require occasional to extensive travel
- Experience with Aircraft Systems, Avionics, Satcom and Aviation Services is an asset
- Understanding the various Bombardier Engineering disciplines and tools is an asset
- Team spirit, commitment, professionalism and innovation are qualities required to excel in this position

Bombardier is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.

Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone. Join us at

Your ideas move people.

Job: Aircraft Health Monitoring System
Primary Location: CA-QC-Montreal Dorval
Organization: Aerospace
Schedule: Full-time
Employee Status: Regular

Job Posting:
25.02.2021, 11:39:41 AM

Unposting Date: Ongoing

Customer Success Manager, Aircraft Health Management System (AHMS)

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