Our Customer Success Managers (CSMs) connect with our clients in order to support Refinitiv’s product solutions. The CSM plays a vital role in ensuring that our customers fully bring to bear the value of Refinitiv by discovering and implementing workflow solutions while continuously providing mentorship throughout the customer’s journey.
In a role that is comprised of relationship management, education and deep workflow expertise, the CSM is responsible for successful adoption, retention and expansion of our solutions within their assigned accounts. Equal parts trusted advisor and product specialist, the CSM collaboratively crafts and implements engagements with key business decision makers, assists in reducing driven risk, and finds opportunities in his/her accounts. By redefining our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for efficient renewal and upsell growth.
A CSM will be measured by:
People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.
We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.
We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.
As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.
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