A Customer Success Manager at Axelerant guides customers after the initial sales process into the delivery, support, and maintenance phases of software development engagements. Rather than functioning as a customer support agent, Customer Success Managers form a direct relationship with customers and provide them with timely value propositions. This relationship helps customers grow and achieve goals while simultaneously strengthening their relationship with the business.
A Customer Success Manager works with customers towards the highest level of customer satisfaction by ensuring that clients receive the tools and support needed to achieve their goals. They have an in-depth understanding of the customer's needs and are responsible for communicating customer behaviors to the sales, marketing, consulting, and delivery teams.
The Customer Success Manager role provides strategic leadership, account management, and account growth by identifying new opportunities with Axelerant’s customers through:
Nice to Have:
We began as an idea in 2012 to build a unique, work from anywhere professional services organization with empowering benefits for our team members. Today, we have achieved that and are continuously improving our career, feedback, performance, and recognition management programs. Further, leadership can happen by anyone, at any time from within Axelerant's team.
We're a very collaborative bunch of enthusiastic achievers who are being open about how we're doing it and kind to make people feel welcome in all that we do. So, when you're excited about learning from and helping others – you'll find a great home here.
Though you can work from home for all of Axelerant's roles, except for specific regional jobs, like Account Executive UK/US, our salaries are typically paid per India-based compensation plans. Further, you might be required to have a two- to four-hour crossover with the 11 AM to 7 PM India (UTC+05:30) timezone each workday for meetings and coaching.
Discover the Axelerant Difference:
Axelerant is an open organization with fantastic team members and a rocking 4.8/5.0 Glassdoor rating. Our growing team of 100+ includes some of the best and brightest from around the world.
Equal Employment Opportunity:
Axelerant provides equal employment opportunities to all applicants regardless of race, color, creed, religion, sex, sexual orientation, gender identity, marital status, pregnancy, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and affirmatively seek to advance the principles of equal employment opportunity.
Diverse and Inclusive:
We believe that a diverse and inclusive team is critical to our success as a global company. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool. The more inclusive we are, the better our work will be. Kindness and openness are core values at Axelerant, and when you qualify for a role, we will make an effort to include and accommodate you, even when that looks different than it seems for others. E.g., non-standard work hours, specialized work equipment, modified work agreements.
Remote & Flexible:
All you need is a reliable Internet connection. Work from anywhere you're comfortable and choose work hours to balance your life.
Our culture is distinctive. We do everything in our power to create an empowered and fulfilling work environment for team members.
We're always teaching and learning. Peer mentorship, life coaching, certifications, and training help our team members advance professionally.
We want you to attend events related to the things you care about. Get sponsored by us when you're contributing to those events.
Retreats & Meetups:
With annual retreats, quarterly town halls, and monthly celebrations, we never let remote get in the way of work or fun.
52 weekends and 35 days per year of consolidated leave plus maternity, paternity, and sabbatical allowances.