Customer Success Manager (f/m/d)
We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.
About the Unit
Yara has an ambitious strategic agenda to be the crop nutrition company for the future, and is taking lead in the development towards sustainable agriculture and digital tools, to contribute to solving the challenges which the agricultural industry is facing globally. We have a worldwide presence with sales to ~150 countries and around 17 000 employees. The newly established function, Yara Farming Solutions, will lead the transformation towards more sustainable and efficient food production, by innovating our offering and the way we work.
Crop and Digital Solutions is responsible developing and scaling new “on-farm” digital and integrated tools and solutions, which will work toward driving a more efficient and transparent food system.
Responsibilities
You Can/Will
The Customer Success team are responsible for ensuring our customers are able to leverage value from their subscription. Working with our customer at all stages of the customer journey to achieve positive outcomes. The customer success team also take responsibility for enabling our partners with renewals and other activities as needed throughout the customer journey.
- Help ensure our customers have a successful start when onboarding. Including issues with initial device setup, delivery.
- Create engagement plans for your portfolio of customers, identifying opportunities for growth.
- Understand multiple products and have expert level knowledge to solve customers’ problems and questions.
- Host Webinars for our customers and perspective customers.
- Obtaining customers testimonials and reviews.
- Work with Sales and Marketing to help show the value of our product offering.
- Act as a central point of contact for the customer to ensure a positive experience and timely resolution.
- Ensure on time and successful renewal of customer contracts.
Profile
You Have
- Understanding and experience of agriculture, farming, and precision agriculture.
- Exceptional written and spoken English language skills, and an additional European language is essential.
- At least 3 years of experience in Customer Success or related discipline.
- Proven track record of high achievement against SLA goals and metrics.
- Ability to solve complex customer problems and act as a single point of contact for the customer.
- Experience with Zuora and Zendesk or similar systems.
- Relevant University degree.
You Get
- The opportunity to shape an organization in its early stage.
- To directly impact on products that provide real value to farmers and industries based on an honest business model.
- An unlimited working contract and a very competitive remuneration.
- A flexible yet stable environment in the newly founded digital unit of a global company.
- Flexible working hours and support for part time working models.
- Support for personal development, trainings, conferences and continuous learning.
- To choose your own preferred hardware (CYOD).
Contact details
Orsolya Imre
HRBP
Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity & Inclusion (D&I) as one of our top 7 strategic actions and has more than 400 employees worldwide involved in D&I ambassador networks.
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