Customer Success Manager

VTEX (Buenos Aires, Argentina) Publicado hace 1 día
Remote Friendly Customer Support Americas Full-time

VTEX is the only multitenant commerce platform capable of unifying experiences in all sales channels. With a robust solution, scalable cloud infrastructure, and powerful tooling, our platform accelerates the transformation of complex operations.

2500+ online stores of varying sizes and segments, with operations in 32 countries and global expansion, have at VTEX the solution for the online sale of their products, among them major names such as Sony, Motorola, Walmart, Whirlpool, Coca-Cola, Stanley Black & Decker, and Nestlé.


TRUST TO BE TRUSTED: We believe with eyes closed and delegate responsibilities. To be trustworthy, you need honesty, transparency, and consistency in quality and performance. This is the great pillar of all relationships that involve VTEX within and outside the company. We’re trust-first.

BUILD FOR COMMUNITY: It’s all about being ready to grow and reach new levels with others. Have a clear purpose, collective thinking, and a flexible essence, and you’re building for the community. We are global, but we’re audacious enough to aim for the stars.

BE BOLD: Boldness is about challenging the status quo and not being afraid to make mistakes or take risks. We test new alternatives, walk into the unknown and explore possibilities no one thought about. To be bold is to apologize instead of asking for permission.


Our Customer Experience team is the main interface between VTEX and its customers. We are looking for a quick learner who likes technology, wants to master the different business scenarios of the VTEX platform, can develop creative solutions to our customers, challenges and is always engaged on improving the customer-company relationship.


The Customer Success Manager (CSM) is a Business Consultant. The CSM is in charge of helping our customers reach their true sales potential while maximizing the customer's lifetime value for VTEX. He/she ensures our customers are engaged with us, loyal to our brand and promoters of our products. He/she is the main point of contact between our customer and VTEX, being the customer's voice internally. The CSM works with our support analysts, specialists and project teams to ensure technical needs are met. The CSM is an eCommerce expert, and will help our customers in the identification of opportunities and in the execution of their growth plan.


• Annual Profit-sharing
• Flexible work schedule
• Health insurance, OSDE 410
• Language scholarship: 65% subsidies in English, Spanish and Portuguese courses
• Discounts on; OSTER and DIA



We believe that inclusion inspires innovation and strong teams thrive inside diverse environments. We are committed to a hiring process that ensures equal opportunities for all, regardless of ethnicity, gender, disability, sexual orientation, gender identity or religion.

VTEX continues to hire for all open roles, all interviewing and onboarding are done virtually due to COVID-19. Everyone new to the team and our current staff will temporarily work from home until it is safe to return to our offices.
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