Customer Success Manager, LATAM (Brazil)

Adobe (São Paulo SP, Brasil) Publicado 10 dias atrás

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Our Company

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life build content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We are behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day—and we harness the power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

The Opportunity

We are hiring for a Customer Success Manager, Latin America to join our team. This role is to ideally be staffed in Brazil.

You will act as a trusted partner to our customers and build positive relationships, help your customers understand how our products and solutions work to help drive usage, and ultimately ensure they realize material business value from their investment.

What You’ll Do:

Responsibility for managing and growing the Latin American Magento customer base. In addition to strong Relationship Management skills you also come with an executive presence that will help you drive strategic conversations with some of our largest customers and communicate the value proposition for the Magento platform as part of the Digital Experience Cloud, including how it can be applied to address specific customer needs across geographies and vertical markets.

Additional Responsibilities Include:

  • Be responsible for delivering low gross churn, high software adoption, expansion of additional products, and high customer happiness.
  • Lead the customer experience
  • Be a customer advocate to ensure the right priority and technical resources are being applied to maximize customer success activities, including working closely with the global customer support and product management teams.
  • Partner closely with the sales organization to drive new sales, renew contracts, minimize customer churn, and maximize revenue expansion.

What You’ll Need to Succeed:

  • Customer Success Management experience in customer-facing organizations in a software company (ideally SaaS).
  • Experience with modern customer success strategies, sales, delivery, and revenue management
  • Proven record of success in a fast-growing business
  • Strong client relationship skills and ability to interact at all levels of the organization.
  • Able to effectively and quickly form relationships and establish trust, respect, competence, and confidence.
  • Possess passion, energy, enthusiasm to get results; bias toward action.
  • Fluency in Portuguese and English required. Proficiency in Spanish preferred.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow

The work is awesome. The people are awesome. We think there’s no better place to make an impact. Through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

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Customer Success Manager, LATAM (Brazil)

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