Customer Support Engineer

PerkinElmer S&S, AI, CH (Switzerland Remote, Schweiz) Vor 1 Tag veröffentlicht
Remote Friendly Other Europe Full-time

Job Title

Customer Support Engineer


Location(s)

Switzerland - Remote

Our Customer Support Team is responsible for maintaining a high standard, professional customer support used by customers throughout the region. The Customer Service Engineer will act as the face for the company, making sure our customer needs are met with high quality. (S)he will be working throughout Switzerland, supporting PerkinElmer Life Science Instrumentation.

Role description:

  • Performs field service, carrying our repairs, maintenance and installation of instrumentation and their accessories.
  • Supporting our client with software updates; qualification and process optimization.
  • Ensures accurate documentation is in place and of high quality.
  • Collaboration with the sales, service and customer care teams.

Role requirements:

  • Technically minded individual who enjoys problem solving and inter-disciplinary collaboration and communication. 
  • Relevant education (e.g Chemistry, chemical engineering, electrical engineering, or laboratory sciences) preferred.
  • Experience with Spectroscopy desired.
  • Some experience in a Customer Service Environment, preferably with analytical and clinical instrument applications.
  • Good communications skills both in English and French or German
  • Applications from university graduates are also welcome.

What we offer:

  • Strong technical support and mentoring
  • Meaningful work with professional customers
  • Focus on career development
  • Collaborative and diverse environment
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