Job Description

Job CategoryCustomer Success Group

Job Details
Customer Success Support - French or SpanishWe are looking for ambitious team players to join our cutting-edge support team! These positions are for individuals who are highly motivated, self-directed and have a desire to work on the #1 cloud-based platform. You must possess excellent analytical and communication skills and have the passion to deliver outstanding supportThe Global Support work environment is highly client-focused and fast paced, operating globally to provide 24/7/365 technical support.Do you want to help make a positive impact on our customers? Our Customer Success Support teams are hiring for the below career opportunities:

As a Success Agent, you’ll be part of a team of problem solvers who are passionate about working in a fast-paced, highly dynamic, customer-centric environment. We are always looking for fluency in additional languages to English: ideally French or Spanish.

Your Impact - Responsibilities:
+ Own the complete end-to-end customer experience
+ Resolve customer service issues and skillfully manage complex customer service problems.
+ Manage customers' expectations and experience in a way that results in high customer satisfaction.
+ Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
+ Oversee and manage the resolution of critical technical issues, ensuring prompt and complete resolution to technical challenges and business issues.
+ Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support community. Share best practices with team members to enhance the quality and efficiency of customer support.
+ Ability to orchestrate all Salesforce teams efforts and ensure we are a single point of contact for all post-sales support activities.
Minimum Qualifications:
+ Bachelor's degree in computer science or equivalent experience
+ 2+ years corporate experience in the fields above.
+ Demonstrated analysis, problem-solving and skills troubleshooting expertise
+ Ability to effectively prioritize and escalate customer issues as required
+ Comfortable interacting with all levels of customer and Salesforce management
+ Ability to multi-task and perform effectively under pressure
+ Understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
+ Fluent in French or Spanish
Preferred Qualifications:
+ Marketing Cloud Email Specialist Certification
+ Certified Salesforce Administrator (ADMIN201)
+ Previous experience with Salesforce.com CRM and its technologies
+ CRM domain knowledge
+ Certified Salesforce Developer (DEV401)
About Salesforce:Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” six years in a row and one of Fortune’s “100 Best Companies to Work For” nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.*LI-Y
Posting Statement
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through
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