Support Consultant - Customer Support

Pdi (Bangkok, ราชอาณาจักรไทย) ประกาศเมื่อ 6 วันที่ผ่านมา

Primary Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information.
  • Direct unresolved issues to the next level of the support department.
  • Qualifications
  • 0-2 years’ experience working in IT Support or other customer support role.
  • Completed vocational training in IT or a comparable qualification.
  • Tech savvy with working knowledge of Microsoft´s office products, databases and remote control.
  • Ability to explain complex solutions to the customer in an understandable way
  • Ability to diagnose and resolve basic technical issues.
  • Since the inquiries are usually disturbance reports and complaints, a high level of stress resistance is also required.
  • A quick grasp and a very good verbal and written expression in English (mandatory) language.
  • Applicants are expected to provide service and service-oriented work and a high degree of teamwork.
  • Experience with Salesforce Incident Management application beneficial.
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