Sr Customer Support Representative

Givaudan (Buenos Aires, Argentina) Seguir Publicado hace 4 días

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn from our 79 production sites worldwide, known for their best-in-class processes and procedures. There’s many to learn from, with high-performing leaders and caring colleagues to explore ideas and ambitions with. Every day, your energy, your personality, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Sr Customer Care Representative, your future opportunity?

You will manage sales order process from receipt through to shipment for assigned customers and affiliates following Customer Care guidelines. Be the central link between the customer, operations and sales team to ensure our client's needs are met in the most efficient and cost-effective way.

You will report to our Customer Care Manager, based in Buenos Aires, Argentina

In this exciting opportunity, you'll:

Manage sales order process from receipt of order through to shipment for assigned customers and affiliates following Customer Care guidelines
Provide support for assigned customers and affiliates to meet order requirements and escalate issues
Daily communication and collaboration with customers, operations and sales
Resolve issues and handle customer complaints internally and externally and determine corrective action
Confirm pricing, inventory availability and provide ship date information
Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns
Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations
Collaborate with planning on information relating to demand planning and stock positions and participate in demand planning meetings
Update accurate customer records, including customer specific information, contracts, labeling, packaging and stock requirements
Know how to diffuse a difficult situation and get resolution with the customers

Your professional profile includes:

Bachelor's degree or student in Administration, Foreign Trade, Marketing or related fields.
3+ years of experience in similar roles
Upper-Intermediate level of English.
Knowledge of SAP & Associated Processes.
Microsoft excel (can perform complex functions).
Negotiation Skills.

We offer the following benefits:

Annual bonus.
Excellent medical insurance plan.
Gym pass benefits.
In-company English lessons.
Quality of Life program.
On site Lunch Service.

This position is based in our site located in Malvinas Argentinas, Buenos Aires with a hybrid working model (4 days at the office, 1 at home)

#LI-Hybrid

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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