Senior Solution Engineer (Customer Zero)

Hewlett Packard Enterprise (Galway, Ireland) 4 hours ago

“Customer Zero” is the concept of being your own early customer for your products, using them as an external customer will.  In an agile organisation that can react quickly to issues, this means getting feedback on released product in time to make adjustments and fixes. Your early adopters should not be the first to stumble on problems in the field.

In HPE’s hybrid cloud organisation, we have a small team dedicated to this function. The team works to identify customer personas and use cases, executes them, and provides candid feedback to the development/QA teams on missing features, test escapes, bad customer experience, and defects.   This involves building complex customer-like environments (private and public cloud) to execute realistic applications, and evaluating an ensemble of HPE services as they interoperate with that environment.   

The work involves using the latest technologies – containers, Kubernetes, machine learning, public and private clouds to name a few, and you need to be able to ramp up quickly on new products and features. It is fun, stretching, and an opportunity to see a wide breadth of technologies and products.  

We are especially interested in hearing from engineers who have been administrators/operators of complex applications in production and who can help guide us in defining use cases and personas for such environments.

You need to be autonomous, curious, and not afraid of breaking things.  If that sounds like you, please apply!

What we are looking for?
•    Bachelor's or Master's degree in Computer Science, Software Engineering, Computing, Engineering, Maths or related
•    Typically 10+ years of experience.
•    Experience working with Linux. 
•    Experience of public clouds and/or VMware.
•    The ability to debug complex issues.
•    Good at collaborating.
•    Strong written and verbal communication skills in English.
•    Programming /automation skills. We use Katalon as a framework, also Python, Groovy, Go, shell scripts – having some experience with these is desirable.
•    Understanding/experience of CICD.
•    Understanding/experience of containers, Docker, Kubernetes.
•    Understanding/experience of automation technologies such as Terraform, Ansible, Puppet, Chef.
•    Ability to cope with rapid change – ramp up quickly on new topics. Adapt to changes in mission. 
•    Experience working in an Agile environment a plus.
•    Interest in, and ability to mentor junior engineers.

We offer:

• A competitive salary and extensive social benefits

• Diverse and dynamic work environment

• Work-life balance and support for career development

• An amazing life inside the element! Want to know more about it?

Then let’s stay connected!


HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status

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Senior Solution Engineer (Customer Zero)

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