Identification of the database set up and programming gaps and solves issues through using the global issue escalation/communication policy
Understanding and verification of error logs generated by various systems and SAS programs and communicate effectively to the programming/support team to resolve if any issues in the Data Transmission
Independently, create and/or review new SAS programs created according to requirements and maintain proper documentation
Capable of taking up, independently or providing inputs for, SAS programming activities pertaining to ongoing study requirements or any other adhoc projects in the department
Create and/or review all appropriate data management documents
Understand and comply with core standard operating procedures and working instructions
Develop and maintain good communications and working relationships with department team. Serve as back-up for other Data Analysts
Interact with internal and external team members to negotiate timelines and responsibilities
Train and mentor junior staff in department processes and expertise
Ensure service and quality meet agreed upon timelines and deliverables in data transmission agreements. Ensure quality checks performed on data files before transmission and obtain peer-review where required. Review own work for accuracy and completeness
Record all evidence of the data transmission process from data file definition to closure of study. Ensure that all specification and design documentation are filed and stored according to company policy
Ensure the internal and external customer queries are timely addressed and resolved effectively
Multiple communication styles and skill to effectively broker, audience specific [peers, senior team members, internal/external customers] business and interpersonal relationships that lead to positive outcomes and successful business results
Perform other duties as directed by the functional manager.
Local Lab/External Lab role specific:
Serve as Local/External Lab Lead for global studies, which includes being the primary local lab contact for customers, CRAs, and site monitors
Acts as primary resource for researchers, Medical Technologist/Clinical Laboratory Scientist/Clinical Laboratory Scientists, Medical Laboratory Technicians and/or Assistants in the technical area to resolve data questions
Provides scientific and technical advice and communicates appropriately to ensure delivery to the customer's satisfaction, on time and within budget
Develops formal documentation for position as required by operation procedures many of which outline specific requirements for managing local lab data
Leads and manages the delivery of projects through full data management study lifecycle, from setup to lock
Leads the identification and resolution of service level issues, as well as the proactive development of contingency plans to mitigate laboratory risk
Works with customers, scientific team, data managers and internal team members to manage issue escalation, workload projections, and provide technical expertise
Interacts and communicates with internal and external customers to ensure that timelines are met and that data is delivered following company guidelines and regulatory compliance
With minimal guidance, manages project timelines and quality issues, and identifies and justifies out-of-scope client requests
Assists internal team with data entry, review and validation of laboratory reports, and serves as back-up contact when needed
Performs comprehensive quality control and edit check procedures identifies quality control improvements
Understands and complies with core standard operating procedures and working instructions
Interacts with internal and external team members to negotiate timelines and responsibilities
Directs, mentors and trains junior staff in local/external lab expertise
Supports service delivery with comprehensive process and technical expertise in executing projects which includes identifying and resolving issues. Effectively works on corrective and develop preventive action plans
Ensures that all specification and design documentation are filed and stored according to company policy
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
Experience: requires 2 - 3 years of prior relevant experience.
Knowledge: Requires intermediate level knowledge of principles, theories, and concepts of a job area, typically obtained through advanced education combined with experience.
English proficiency is required.
Experience in client management and negotiation (verbal and written) preferred.
Understanding of medical, clinica, and lab data management process/terminology preferred.
Education: Bachelor's Degree.Local Lab/External Lab Role: Medical Technologist or Clinical Laboratory Scientist degree with clinical laboratory experience OR Computer Science with Software Configuration and Validation experience
3-5 years of experience in Data Management and SAS Programming. Requires basic knowledge of SAS Programming and Data Management procedures obtained through prior work experience or education. Equivalent combination of education, training, computing qualification and experience.
*CVs must be submitted in English
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