For one of our clients in Düsseldorf we’re looking for a freelance
SAP Material Master Data Developer: Project description
The service is requested as part of the overall Customer Service Transformation project. The project has the purpose to transform the customer service to a customer centric organization, which will deliver outstanding customer experience in dealing with customer enquiries/requests. As part of the project, state-of-the-art tools and systems need to be established to deliver the project objectives.
Pre-Study/Proof of concept Phase
Creation of a clear product vision & strategy for the Service Cloud/Contact Center Management (SCCCM) solution that matches with the overall end-to-end (E2E) customer experience vision (focus on order to cash and costumer services), processes are documented (high level) and will be provided in advance.
Identification of specification of use cases and functionalities for SCCCM
Prioritize and sequencing of the use cases and functionalities for SCCCM
Conducting workshops (online) with the customer service community with the purpose gather business requirements according to the use cases and functionalities for SCCCM
Creation of platform roadmap for the solution to deliver the identified business requirements (as defined in the steps above), including an understanding of the key interdependencies with other technology components and timelines
Documentation of the above mentioned steps for project management information. The documentation will be validated and approved by the client
Translation of customer and business requirements to technology functionalities & needs and handover of the specifications according business requirements that were defined during the pre-study phase over the backlog. The consultant will receive access to the respective backlog.
Estimate required time, costs, and impact of implementing as part of the backlog
Conduct workshops (online) with the purpose to affiliate that business requirements are met according to the use cases and functionalities for SCCCM with the related stakeholder groups (AO Customer Service, Program NOW, Dx, the relevant product owners)
Prioritize requests from above mentioned stakeholders on the backlog based on product vision (as defined in the proof of concept, see above), and strategic criteria including customer need, business value, scalability, development requirements
Identify new or adapted business needs for the SCCCM solution according to the defined key processes (as mentioned above)
Definition and establishing KPIs for above mentioned use cases and functionalities for SCCCM with the purpose to measure the success of the cloud system. The KPIs will be documented and validated and approved by the client.
SAP ABAP Programming:
OOP - Object Oriented Programming
Creation and handling of data structures, tables and objects using field symbols
SAP WD ABAP:
FPM - Floor Plan Manager
Create Screen Elements using dynamic programming (using Runtime classes) •
RFC, XML (SOAP), File, IDOCS and ODATA
Knowledge about workflow automation
Should be a beginner in HTML5, Java Script and CSS – Good to have
Self-motivated and Open to learn new technologies, in case required
SAP Master Data knowledge with expertise in Material Master from a techno functional perspective.
Experienced in at least 3-4 full lifecycle implementation projects involving Material Master Data.
Knowledge of SAP Data Model, especially Material Master.
Conceptual knowledge of SCM processes with expertise in the area of SAP MM, SD and PP.
Experienced in Integrating cross-work stream topics.
Experienced/Capable of creating Training Documentation and conducting end user training sessions.
Experienced in Test Management. (Creating Test plans, coordinating testing among stakeholders, resolving issues etc.)
Project start: March 2021
Project duration: 6+ Months
Project location: Remote
Project language: English must;