Shared User Management (Data Entry) Agent

transcosmos (TCIS) (Taguig, Philippines) 28 days ago

Summary of Position:

Responsible for the processing of paper User Management Forms and electronic UMT Worklists for the creation and maintenance of InForm accounts within specified time frames.

Fluency in English is essential, both written and verbal.

Hours of support is 24 by 7 on shifting schedules.


  1. Process User Management/UMT worklists forms within SLA
  2. Provide updates to the Sponsor, the FCR Team and the Implementation Managers on the creation/maintenance of InForm/OLX accounts.
  3. Communicate with Sponsor via email regarding issues on creation/maintenance of InForm/OLX accounts and follow-up on resolutions in a timely fashion.
  4. Ensure that all data is entered/updated correctly in the CRM system
  5. Follow strictly instructions on creation/update of InForm/OLX accounts as specified on Helpdesk Briefs/Communication Plans for each trial.
  6. Process Instruct On Line requests
  7. Complete QC activities for User Management activities completed by other Helpdesk Administrators when requested
  8. Complete Site Allocation for InForm/OLX Users in a timely fashion
  9. Ensure communication with Sponsor is accurate both verbally and in writing
  10. Escalate promptly to Shared UM TL any issues with completion of User Management or compliance with SLA.


Education and Experience Required:

Excellent written skills, attention to detail and accuracy.

Good knowledge of Microsoft Office.

Ideally previous experience with User Management activities.


As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy and encouraging work environment in the premium district of Mckinley Hill, Taguig.

We also reward of our staff with great benefits including:

· Competitive compensation packages

· HMO/Medical and dental coverage

· Life insurance

· Non-taxable allowances

· Night differential

· And much much more!

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Shared User Management (Data Entry) Agent

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