Job Description


Company Summary

Walmart Canada operates a growing chain of more than 410 stores nationwide serving more than 1.2 million customers each day. Walmart Canada’s flagship online store, www.walmart.ca, is visited by 750,000 customers daily. With more than 85,000 associates, Walmart Canada is one of Canada’s largest employers and is ranked one of the country’s top 10 most influential brands. Walmart Canada’s extensive philanthropy program is focused on supporting Canadian families in need, and since 1994 Walmart has donated and raised more than $300 million to Canadian charities. Additional information can be found at www.walmartcanada.ca , www.facebook.com/walmartcanada and at twitter.com/@walmartcanada Position Summary The Day Support Lead assists salaried Managers with daily store operations, distributing and coordinating duties, responding to problems and inquiries, and teaching and training Associates. This will be accomplished by assisting at the Front End and on the salesfloor as required and maintaining total store conditions all in a safe and clean environment. This Associate will function as a lead in the store to strategically plan and execute duties based on workload and customer traffic patterns.

Position Responsibilities

Primary responsibilities are listed below. Other responsibilities may be assigned. • Participating with Management to identify and review Associate coverage in relation to store priorities and related duties • Assigning associates to areas of the salesfloor for task completion and customer assistance • Training, coaching and offering feedback to associates • Ensuring associate breaks are taken in accordance with coverage • Covering an assigned area on the salesfloor or at the Front End as needed • Participating in store tours and identifying additional task support requirements • Executing housekeeping as required Provides excellent Customer service through: • Practicing the 3 Meter Rule • Responding to customer requests for information and service • Assisting customer in locating merchandise • Providing a clean, stocked, well zoned store Ensures that safe work habits are being followed by: • Performing warm-up stretches prior to shift • Being knowledgeable about emergency and safety procedures • Following pallet jack and equipment safety procedures • Following proper lifting techniques • Maintaining a safe work area, free of excess debris and fixtures • Following riser and ladder safety • Being knowledgeable with lockout/tag out procedures • Properly handling all liquid and chemical spills • Maintaining a clean accessible fixture room Ensures cleanliness through: • Disposing of trash/boxes quickly • Keeping a clean, hazard free work area • Maintaining clean modulars • Zoning departments Demonstrates initiative and dependability by: • Working well on his/her own and requiring very littler supervision and follow-up • Excelling in a team working environment • Being flexible based on the freight flow and demand

Qualifications

Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Previous supervisory and working experience in a Retail environment is an asset. Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Basic Reading/Writing Skills Ability to understand to the meaning of written or printed matter and to record information by inscribing characters or symbols. Certificates, Licenses, and Registrations The associate must complete all Wal-Mart Basic and Advanced Training Modules and classes. The Associate must also be comfortable working with technology and be willing to learn new technological platforms when required.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the Associate is regularly required to: Spend frequent periods standing with some opportunity to move about. It is a frequent requirement to stoop or lift material, fixtures or equipment and climb a ladder. The Associate must regularly lift and/or move up to 18 kg (40 lbs.) and occasionally lift and/or move up to 36 kg (80 lbs.). Work Environment The work environment characteristics described in this section are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job
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