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Death Claims Telephone Specialist
Who are we?
The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms.
What will you do?
- Knowledge on how to correspond and communicate with clients (by telephone and in writing).
- Practical experience in dealing death claims or policy services related enquiries.
- Proficiency in English and Afrikaans (speak, read and write).
- Knowledge of policy service administration systems and
- Knowledge of Death claims processes and legislation will be advantageous.
What will make you successful in this role?
Experience:
- Experience in dealing with policy or plan related enquiries.
- Experience in Death claims business operations and processes would be to your benefit.
- Broad understanding of business activities outside of the Death claims.
Personal qualities:
- Commitment to serving our customers.
- Understanding, Sympathy, and compassion (Empathy), is critical.
- Ability to identify and solve problems.
- Effective written and verbal communication skills.
- Ability to multi-task between telephone and the computer is very important for the role.
- It is important to function well in a team setting.
Qualification and Experience
Grade 12 with 2 years related experience.
Knowledge and Skills
Claims administration
Claims settlements
Claims approvals and rejections
Operate within claims guidelines and compliance
Personal Attributes
Self-development - Contributing independentlyDecision quality - Contributing independentlyPlans and aligns - Contributing independentlyManages conflict - Contributing independentlyBuild a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independentlyTurnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Closing Date: 9 August 2024
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.