eCommerce Delivery Consultant

TAF (Richmond VIC, Australia) 4 days ago

About Us:
From humble beginnings in 1988, starting as a wholesale distributor based in New Zealand,  Accent Group  has had an incredible journey of growth throughout the decades. As the largest footwear group, we now proudly have over 500 stores, 15 brands + 20 online platforms including; Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell, The Trybe, Pivot, Timberland, Stylerunner, Palladium, Stance, and Saucony. Housing an extensive collection of iconic global brands, we pride ourselves on stocking the latest and greatest footwear and apparel. Our ranges are carefully selected so you can find a treasured iconic style or a newly engineered silhouette. At Accent Group, we value your ability to express your own personal style. Our Sneakers. Your story!

COVID-19 Candidate & Customer Update:  We are committed to the health and safety of our teams, customers & the community. We have implemented a range of new health and safety measures across our stores, offices & warehouse including protective equipment, signage and social distancing procedures. During this time, we may conduct our recruitment processes over phone or via digital channels. These measures are designed to slow the spread of COVID-19 and help protect our Communities.

About the Role:

Due to our rapid and exciting growth a newly created role has become available for an eCommerce Delivery Consultant  to join our talented IT & Projects Team.

This role will support Website Delivery between the eCommerce Team and the various development agencies engaged for the Accent Group. 

Reporting to the eCommerce Delivery Manager, this role will assist in BAU project delivery, contributing to scoping and solution analysis, and prioritising requirements accordingly across approximately 19 trading eCommerce sites. The role will work closely with eCommerce Project Team, IT teams, eCommerce Trade Managers and agency partners to ensure that new functionality & BAU improvements are delivered in priority order.

Across the group, we have 2 development agencies and 2 versions of the Magento eCommerce platform and are integrated into 2 separate ERP systems as well as other 3rd party partners. We also have a number of custom PWA platforms. This role requires the candidate to be well versed in the architecture and set up of each of these environments in order to support website delivery scoping and solution analysis. Testing functionality is also an integral function, required to protect the sites and ensure they continue to trade following each deployment.

We work closely with all our partners to deliver a considerable amount of improvements in every release, as we constantly strive to achieve excellence in performance and the customer experience.

Your responsibilities will include:

  • Assist in Website Delivery across multiple streams and brands and external agencies (Focus on BAU improvements)
  • Contribute to scoping and solution analysis, and translate business requirements into briefs for external agencies
  • Handle technical conversations across multiple parties
  • Manage the delivery of the solution to meet internal client's business requirements
  • Manage any follow up requirements and escalations until resolution
  •  Assist in planning and management of user acceptance testing
  •  Produce and prioritise test cases
  • Leverage learnings, experience, and enhancements across the group to ensure all brands are continuously improving
  • Support internal clients in understanding each stage of the delivery and the priority of requirements to assist clients in achieving their objectives
  • Participate and assist in internal client upskilling and training activities
  •  Build strong relationships with key internal and external stakeholders
  • Communication is clear and concise to all internal parties to reduce overall effort
  • Assist in identifying and escalation of risks to Manager
  • Creation of New Process & functionality documentation
  • Respond to internal clients and external vendors in a friendly and timely manner

To be successful for this role, you must have:

  • Demonstrated  2-3 years experience required in a similar and hands on experience within eCommerce
  •  Experience in development processes and release planning
  • Proven experience in a similar paced role within an agency is preferable
  • Experience with magento platform preferred
  • Highly Process Driven
  • Strong ability to multitask is integral
  • Excellent time management and organisational skills
  • Excellent written and verbal communication skills
  • High Sense of urgency and ability to prioritise conflicting priorities
  • Ability to develop business processes and procedures
  • Strong relationship building skills, the ability to build rapport quickly with people, and to handle conflict positively.
  • Ability to problem solve and take initiative and have a good sense of judgement ensuring confidentiality at all times
  • An understanding of and commitment to the greater Digital vision
  • Affiliation with Accent Group Core values and “ Make It Happen ” attitude

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves.

eCommerce Delivery Consultant

Apply On Company Site
Back to search page