Job Description

Requisition ID: 211386
Work Area: Consulting and Professional Services
Expected Travel: 0 - 20%
Career Status: Management
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
The Delivery Executive serves as a trusted SAP Digital Business Services partner for customer(s) in the Utilities industry across ANZ, managing long-term SAP programs and/or engagements holistically across all lines of SAP services. This position has a high level of responsibility and exposure within SAP, the industry, and the ANZ market. A senior professional with an entrepreneurial mindset and strong business acumen is needed for this challenging role.
Key Activities and Tasks
The key responsibilities include:
+ END-TO-END DELIVERY LEADERSHIP - lead programs, projects, and premium engagements as required end-to-end through all delivery phases including post go-live support and optimization. Build and lead successful engagement teams and contribute to internal delivery execution ‘next practice’.
+ INDUSTRY THOUGHT LEADERSHIP – develop a holistic understanding of the customer’s environment, current state and future goals both from business and IT perspective. Provide thought leadership, understand Utilities industry challenges and key business drivers, and ensure success of our clients by aligning business strategy with IT and with their SAP solutions footprint.
+ COMMERCIAL MANAGEMENT – deliver expected engagement value and outcomes both for customer and SAP. Play a key role in creating opportunities in license and services sales, growing services revenue, in proposal development, and driving solution adoption and cloud subscription renewals.
+ Is responsible for the end-to-end delivery of services & support, programs, projects, and premium engagements.
+ Ensures engagement and program / project delivery in time & quality, that the revenue gets consumed, software utilized and the profitability is managed. Ensures on-time and on-budget delivery and appropriate program / project & risk management.
+ Acts a single customer contact point for all Lines of Service delivery, including subscription and maintenance support, and as customer conduit to SAP product development and global services organization.
+ Serves as point of contact for the customer to simplify the experience, mitigate risks and resolve high profile project, support and contract escalations and questions.
+ Acts as escalation point for all issues with regards to the Service & Support engagements
+ Principally acts as owner of the customer relationships from SAP Digital Business Services perspective.
+ Serves as trusted DBS partner for a dedicated customer, managing a sustainable and long-term engagement
+ Strongly supports the development of the customer along the defined value-based innovation roadmap relevant for the Utilities industry, together with the Business Transformation Lead and corresponding Solution Architects:
+ Supports the adoption of the value-based innovation roadmap as well as of SAP solutions
+ Coordinates all SAP deliveries in service & support of an identified roadmap which is aligned with the customer
+ Supports the definition and management of the strategic development and direction of the customer by jointly establishing the customer’s innovation roadmap
+ Establishes trusted advisor status with strategic customers
+ Manages “business outcomes” based on customer business
+ Defines and agrees on governance model with customer and front office team
+ Establishes and actively manages relationships with key customer stakeholders (LOB and IT). Starts a strong collaboration with the customer (ideally on C-level) as well as with SAP Global Account Directors, Project Managers, Licensing team, Account executives, Regional Leads, Architects, and SAM to drive the customer adoption strategy
+ Ensures an early involvement in the customer sales cycle to ensure a proper attach and the positioning of PE and fur
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