Delivery Manager

CGI (Toronto ON, Canada) 8 days ago
Remote Friendly Business And Management North America Full-time

Position Description:

CGI’s GTA-BKS Business unit is looking for an experienced Delivery Manager. Reporting to a Director Consulting Services, the candidate will be responsible for leading both onshore & offshore teams, providing SI& C and support services to our client. This role requires the ability to interface with the client regularly, have excellent communication skills and the ability to lead and provide updates during client impacting incidents. This role also includes assisting & managing budgets, looking for opportunities to improve application stability and working with our delivery teams for assessments.

Your future duties and responsibilities:

• Should be senior, experienced with Agile and Waterfall delivery.
• Should have managed developer, specialists. Need to be technical as well (we are not looking for project manager).
• Good in Financial planning, excellent stakeholder management skills, team skillset management, flexible in working hours as there will be night deployments, independent decision maker, should be willing to work in high pressure and demanding situations, should be a strategist and be able to consult and advice team members.
• Technology experience in Java, APIs, Unix Shell Scripts, Scheduler (Autosys/Control M, CA7), DB2/Oracle.
• Minimum 10 years of industry experience and 5 years of managing delivery
• Act as the primary client interface for your applications including:
• Build and maintain relationships with application owners and managers within our client organization
• Managing critical incidents – gather key information from supporting sources on the call, effectively determine appropriate courses of action, and engage & escalate involvement of required resources (from CGI, from the customer and/or from supporting vendors), to efficiently close the problem
• Performing regular problem management activities
• Lead the onshore team, ensure accurate billing and a balanced workload for the members
• Provide team feedback and develop action plans to remediate issues, identify processes and skills required for continuous improvements in knowledge
• Manage projects and transitions when required
• Ensure that the root causes of incidents are being determined and report the status to CGI management as well as the client counterparts
• Provide and/or review and rationalize estimates that will be provided to other teams (primarily development)
• On-call may be required

Required qualifications to be successful in this role:

• Managing the delivery of IT services with several years’ experience
• Establishing and maintaining effective client relationships
• Strong troubleshooting skills
• Leading teams locally and remotely
• Project delivery
• Ability to work in a multi-vendor environment
• Experience supporting telephony applications a definite asset
The preferred address of work is Client location in Mississauga with options to work remotely after the role is learned. The ideal candidate would also need to travel within client site occasionally.

Skills:

  • Delivery Management
  • Agile Delivery Management

What you can expect from us:

Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
No unsolicited agency referrals please.
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.


Delivery Manager

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