E-commerce Customer Experience Deployment Lead

Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative?

We are looking for E-commerce Customer Experience Deployment Lead to make an impact!

At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability.

What you will do:

• Focus on E-commerce touch points in customer experience and improvement in buy thru E1 / E2 /E3 (from selection to delivery), focus diffused PnB and CnT. Measurement: increase of NSS and e-com sales.


• Geo and coverage expansion
  
  
  
  • Lead the deployment of e-com strategy for Power Products in cooperation with
    
    E-commerce teams and company transformation of HUBs in India, EAJP, MEA zone
  
  
  • Be a Power Products specialist and support development with E2: Lazada, Misumi, Hoplong.
  
  
  
  


• Shop in Shop models – measurement increase of Power Products E-commerce sales through the targeted platforms
  
  
  
  • define S-I-S experience for diffused PnBs and CnTs.
  
  
  • Deploy the experience with key e-com platforms (Rexel, Sonepar, RS, E3)
  
  
  
  


• E-commerce analytics
  
  
  
  • Build a pilot for Power Products e-com data analytics. Work with 3 to 4 key partners to verify the model. Create dashboard with right business metrics to follow. Implement AI projects with 2 key partners.
  
  
  
  


• Web data quality analysis